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Northwest Missouri State University

Work Order

Feb. 14, 2013

Facility Services announces upgrade of work order system

The purpose of this email is to inform Northwest employees of upgrades to the University’s maintenance work order system. During the last six months, Facility Services has validated all buildings on the campus – all the way down to a facility’s floor material. Staff members also have tagged all equipment with bar codes to improve tracking for repairs, costs, equipment failure rates and help create a preventative maintenance program.   

The Computerized Maintenance Management System (CMMS) will transition from a server-based program called TMA, which is an internet-based system. This will allow all users more flexibility to submit work requests, view the status of work orders and provide automated updates to users.

With the new program, employees will receive email responses when they submit a work request, when the work request is accepted and a work order number is assigned, when significant changes occur that will affect the work completion, and when the work order is completed.

The Facility Services team is undergoing extensive training this month and will roll out this training to users on campus. The new system should be fully implemented in March.

For questions about TMA, visit the Facility Services website or call the Service Response Center at ext. 1648.


Emergency Work Orders

If there is an emergency work order and you need immediate assistance, please call Facility Services at 660.562.1183. (After hours or weekends call the Power Plant at 660.562.1186.)


Additional TMA Information

ARAMARK Higher Education (H.E.) has executed an ARAMARK enterprise contract with TMA System and CER (Capital Equipment Requisition) in the H.E. line of business to convert all existing facilities ISIS accounts and new facility start up accounts with the ARAMARK CMMS powered by TMA System and professional support services by TMA Systems. 

ARAMARK CMMS powered by TMA Systems. There are plans in the near future to establish a name and trademark for the ARAMARK CMMS.

Computerized Maintenance Management Systems (CMMS) enable the facility manager, subordinates and customers to track the status of maintenance, custodial and or grounds work on their assets and the associated costs of that work. CMMS are utilized by facilities maintenance organizations to record, manage and communicate their day-to-day operations. The system can provide reports to use in managing the organization's resources, preparing facilities key performance indicators (KPIs)/metrics to use in evaluating the effectiveness of the current operations and for making organizational and personnel decisions. In today's maintenance world the CMMS is an essential tool for the modern facilities maintenance organization.

Prior to the computer age paper records were maintained to track the work. Reports were simple but costly to prepare. With the dawn of the computer age it was recognized computer software could be used to record work requirements, track the status of the work and analyze the recorded data for managing the work, produce reports and help control costs. With time computers have become more powerful, less costly, and easier to use and now provide tools to support improved maintenance practices. Facility professionals now have the tools to manage the planning and day-to-day operations and maintenance activities required for a single facility or a large complex, providing all of the information required to manage the work, the work force and the costs and provide management reports and historical data.

The goal of a maintenance manager is to employ a management system that optimizes the use of scarce resources (manpower, equipment, material, and funds) to maintain the facilities and equipment that are the responsibility of the maintenance organization. The ARAMARK CMMS powered by TMA System provides an integrated processes giving the manager control over the maintenance and or custodial services of all facilities and maintainable equipment from acquisition to disposal. Effectively interface and communicate with related and supporting systems ranging from work generation through work performance and evaluation.

Each account will receive conversion support, 3-5 days on-site training, continuous training, (2) Motorola ES400 hand held devices, (3) concurrent user licenses in Higher Education, unlimited requestors, (1) bundle of five mobile/cellular licenses and the following software modules which comprise of ARAMARK’s CMMS Standard Package.

Base CMMS Module