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About Us

The Office of Information Technology is committed to ensuring quality customer care and efficient management and security of all campus technology resources to ensure the University's strategic goals for student success.  

The Office of Information Technology provides secure, reliable, and integrated technology solutions in alignment with academic and administrative goals, while delivering excellence in customer service.

In support of this mission, we will:

  • Partner with the University community to understand the information technology needs of faculty, staff and students.
  • Provide leadership and planning for the effective and strategic use of emerging technologies.
  • Demonstrate technical and operation excellence through a commitment to professionalism and continuous improvement.

The Information Technology Services Vision demonstrates our commitment to ensuring that, in collaboration with our partners on campus, we continue to identify those initiatives, inefficiencies and strategies that are most important to the University Strategic Plan. 

Our goal of keeping our plan current helps ensure that our resources continue to be aligned with the changing priorities of the University and in full support of the dynamic learning, research, service and student formation initiatives at Northwest Missouri State University

Our Core Values drive and guide us as we serve the University community. As members of the Information Information Technology Services, we are committed to:

  • Collaboration: We are dedicated to a constructive, team-oriented environment, gathering varied perspectives, sharing knowledge, and building effective partnerships with key stakeholders.
  • Continuous Improvement: We strive for operational excellence through the on-going development of the staff, identifying and improving inefficiencies, and the continuous improvement of the organization as a whole.
  • Innovation: We encourage creative and critical thinking in the development of technology services and solutions.
  • People: We listen to, respect and care for faculty, staff, students and one another, both professionally and personally.
  • Service: We strive to provide excellent service by being consistent, agile, reliable and accessible to all.
  • Transparency: We leverage open communications an thoughtful University processes to be accountable in our interactions and our work.

Office of Information Technology (IT)Dedicated to your campus technology needs!

800 University Drive
Maryville, MO 64468
IT Help Desk Phone: 660.562.1634
IT Help Desk Email:

Office of Information Technology

Brennan Lehman
Assistant Vice President of Information Technology

IT Information Security

Kevin Cagg
Director of Information Security

IT Technology Services Team

Merlin Miller
Director of Technology Services

Cheryl Birkenholz
Help Desk Specialist - 3

Scot Calfee
Technology Specialist - 2

Dale Grasty
Technology Specialist - 3

Dustin Greenlee
Technology Specialist - 1

Tabatha Verbick
Help Desk Specialist - 3

Joel Harderson
Technology Specialist - 1

David Cuenca
Technology Specialist - 1

IT Infrastructure Services Team

Tim Carlyle
Director of Infrastructure Services

Mike Jackson
Senior Network Administrator

Chris Drennen
Network Administrator

Steve Chor
Telecommunications Engineer

IT Enterprise Applications Team

Naga Sai Ram Narne
Director of Enterprise Applications

Kim Todd
Business Operations Specialist

Melissa Cook
Business Analyst (SIS)

Aruna Surabthuni
Software Developer

Gabriel Mura
Associate Software Developer


Jean Jennings Bartik Computing Museum

Jessica Vest

Technology Support AssistantsThe Office of Information Technology provides real-world professional development through the office's Technology Support Assistant (TSA) student employment position.

TSAs have a wide variety of duties including staffing the Northwest Technology Service Center and its technology call center!

Apply to be a TSA

The TSA position is typically posted on the Student Employment web site during SOAR and three weeks before each Fall and Spring Finals Week if positions are available.

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