Personal and Professional Development Opportunities

(Fall 2009)

Sponsored by the James H. Lemon Lecture Series

The James H. Lemon Lecture Series helped to fund these programs. James H. Lemon ran a successful farming operation in Nodaway County, and was elected to the Missouri House of Representatives in 1904, winning re-election twice. He served to help establish the University, leading the fight in the House to pass the bill which created Northwest. His granddaughter, Beatrice E. Hansen, founded the series in 1996 through her generosity. Hansen received a bachelor's degree from Northwest and went on to earn a master's degree from Columbia University, as well as conducting post graduate work at several universities. Hansen was an assistant professor of business at the University of Northern Colorado until her retirement in 1979. She was an avid volunteer and was involved with many organizations. Her primary interests were scholarships and memorials.

For more information or to register contact:

Student Employment Program
125 Administration Building
Phone: 660.562.1140
E-mail: pmclain@nwmissouri.edu

Or register online!

Brochure

Date	Title of Presentation and Presenter	Available To
Sept. 23	"Stress Less" by Rhonda Lesley - Learn more	All Student Employees and Staff
Sept. 28	"Serving Internal Customers Like a Pro" by Tony Ruesing - Learn more	All Student Employees and Staff
Oct. 8	"The Personalities of Conflict-Which One Are You?" by Barbara Teicher - Learn more	All Student Employees and Staff
Oct. 20	"Lost Trust: How to Prevent the Extinction of the Ethical Business Leader" by Jeff Lanza - Learn more	All Student Employees and Staff
Oct. 26	"Biting Off More Than You Can Chew" by Julie Livengood - Learn more	All Student Employees and Staff
Nov. 5	"Santa's Real and Emergencies Do Not Happen" by Clarence Green & Dr. Jerry Wilmes - Learn more	All Student Employees and Staff
Nov. 17	"Customer Service with W-O-W!" by Rory Rowland - Learn more	All Student Employees and Staff
Dec. 2	"Make Your Education and Experiences Work for You!" by Joan Schneider - Learn more	All Student Employees

Presentation 1 - "Stress Less"

Rhonda Lesley, Counselor
University Wellness Center
Northwest Missouri State University

Date: Wednesday, September 23, 2009
Time: 10 a.m. OR 2 p.m.
Length: 90 minutes
Location: Student Union Boardroom
Available To: All Student Employees and Staff

Feeling the pressure from living in our fast-paced society? Not enough time or energy left at the end of your day? School, job or relationship stress wearing you down? Too much physical or emotional tension? Join us as we explore behind the scenes of a common experience of many college students -- "The Stress Response." The heart of this class will understanding the causes of stress and learning practical coping strategies to relieve and even prevent some of the negative effects of stress. Participants can develop ways to relax and find renewed energy for life even in the middle of the "storm." Stress less, and enjoy life more!

Presentation 2 - "Serving Internal Customers Like a Pro"

Tony Ruesing
Ancillary Enterprises, Inc.

Date: Monday, September 28, 2009
Time: 9 a.m. OR 1 p.m.
Length: 90 minutes
Location: Student Union Ballroom
Available To: All Student Employees and Staff

In hundreds of businesses, associations, colleges and universities, I have worked with, there is one overriding theme. Customer service begins internally. If the internal customer service effort is ignored or lacks the proper impetus, external customer’s service will suffer. Customer service cannot be left up to someone else; it is the responsibility of everyone within the organization.

It is a relationship. Building relationships takes time, energy, and the correct attitude. That is the focus of Serve Internal Customers Like a Pro. It gets down into the specific "how to" adjustments that insure all are treated with dignity and respect.

Think what it would be like to work in an environment where everyone was committed to being their best self more often; or someplace where everyone got a kick out of watching their positive attitude rub off on others. That is exactly what you will learn how to do in this upbeat, fun program that is geared to expanding awareness and crystallizing the message that we teach people how to treat us by acting out how we treat others.

Every interaction has the potential to generate a positive outcome. Come and learn how great internal customer service can enhance the reputation of any endeavor.

Presentation 3 - "The Personalities of Conflict – Which One Are You?"

Barbara Teicher
President
Etc. Executive Training and Coaching

Date: Thursday, October 8, 2009
Time: 11 a.m. OR 2 p.m.
Length: 60 minutes
Location: Student Union Ballroom
Available To: All Student Employees and Staff

Have you ever wondered why just seeing some people can raise your spirits while seeing others raises your blood pressure?! Managing conflict can make or break careers and can strengthen or sabotage relationships. Join motivational speaker Barbara Teicher, president of Etc. Executive Training and Coaching, for a humorous look at the personality quirks that can lead to conflict and hear her no nonsense approach to managing the situation.

Presentation 4 - "Lost Trust: How to Prevent the Extinction of the Ethical Business Leader"

Jeff Lanza, Retired FBI Agent
Communication Dynamics, LLC

Date: Tuesday, October 20, 2009
Time: 11:30 a.m. OR 3:30 p.m.
Length: 60 minutes
Location: Student Union Ballroom
Available To: All Student Employees and Staff

This presentation provides an educational framework which will help the audience remain personally vigilant against ethical lapses in relation to their corporate responsibility. A personal commitment to a high standard of ethics and integrity is extremely important to protect the future of any organization. While chronicling failures of integrity from the cubicle to the executive suite, this presentation provides a positive framework for ethical leadership in any organizational role. Examples from the real world helps participants use the power of long-term thinking, projective empathy, and courage to navigate toward personal and corporate goals with their morality and integrity intact.

Presentation 5 - "Biting Off More Than You Can Chew"

Julie Livengood
Dietician
Dining Services

Date: Monday, October 26, 2009
Time: 11 a.m. OR 3 p.m.
Length: 60 minutes
Location: Student Union Ballroom
Available To: All Student Employees and Staff

You’ve heard it over and over. The key to a healthy diet and weight management is portion control. The concept is easy: if you eat less, you consume fewer calories. But in a world where big is better and restaurants serve overflowing plates of food, it’s tough to figure out what is a "normal" portion size. It is very easy to overeat when oversized portions and all-you-can-eat buffets surround us. While most of us know the basics about nutrition, it’s time we take a few minutes to rethink how much we eat. It’s just as important as what we eat.

Don't fall victim to portion distortion. Join Julie and learn how to control portions, build a healthy plate, and practice mindful eating.

Presentation 6 - "Santa's Real and Emergencies Do Not Happen"

Clarence Green, Director of Campus Safety & Dr. Jerry Wilmes, Director of University Wellness Services & Emergency Response Coordinator
Northwest Missouri State University

Date: Thursday, November 5, 2009
Time: 9:30 a.m. OR 2:30 p.m.
Length: 45 minutes
Location: Student Union Ballroom
Available To: All Student Employees and Staff

Preparedness and the proper response to emergencies are critical on a university campus today. This program will share Northwest’s emergency procedures and processes. Best practices and lessons learned from incidents will also be discussed. You will learn Northwest’s expectations for students, faculty, and staff in the event of emergency as well as personal preparedness solutions.

Presentation 7 - "Customer Service with W-O-W!"

Rory Rowland
Rowland Consulting

Date: Tuesday, November 17, 2009
Time: 10 a.m. OR 4:15 p.m.
Length: 75 minutes
Location: Student Union Ballroom
Available To: All Student Employees and Staff

Learn how to listen to your customers. Get to the root of a problem in a fast and professional way. Teach your people to love your customers more than they love your products. Surefire strategies to resolve complaints and customer conflict. Body language: How to read it and use it to project a courteous, helpful image ... and much, much, more.

Presentation 8 - "Make Your Education and Experiences Work for You!"

Joan Schneider
Director of Career Services
Northwest Missouri State University

Date: Wednesday, December 2, 2009
Time: 10 a.m. OR 3 p.m.
Length: 50 minutes
Location: Student Union Boardroom
Available To: All Student Employees

It’s never too early to start putting things together for your next initiative, whether that is graduate school or the job market. Become the candidate that employers and graduate school deans appreciate by following the steps and timelines associated with a "quality" application process. Learn how to promote the marketable skills developed through your student employment history, academics and co-curricular activities. Put yourself ahead of the crowd by attending this session.

The best way to predict the future is to create it.-Peter Drucker