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Customer Service Seminar

The WOW Factor of Customer Service Guest Speaker Marquita Miller

TITLE:  

The Wow Factor of Customer Service!

DATE/TIME:  

Tuesday, June 25, 2019
9 a.m. - Noon

SPEAKER:

Mrs. Marquita Miller
Business Strategist, Author, Accountant, and host of the weekly small business radio show, “Market Place Ministries”

DESCRIPTION:

At this workshop, you’ll learn the best practices of customer service to make your front-line service providers the absolute best

  • First Impression – You never get a second chance to make a good first impression. First impressions have the ability to literally make or break your business!
  • Customer Experience – People may forget what you said, but they’ll never forget how you made them feel. The customer experience will determine if you have a one time or a long term customer!
  • Be Attentive – Excellent service requires sincerely attentive customer interactions. Listen to understand not simply to respond!
  • Take Customer Ownership – Establish the right connections with each customer by getting them what they need and where they need to be. Offer solutions not excuses!
  • Service With a Smile – A smile doesn’t always equal great service but great service usually always starts with a smile! A smile is more than a positive outward expression, it’s a positive inward attitude!
  • Personal Touches – Ensure outstanding client experiences by putting personal touches on the customer service they receive. Make your customers feel like more than just a number!
  • Lasting Impressions – Ask the proper questions to leave an amazing lasting impression. How customers perceive your business is eventually what will make your business sink or swim!

LOCATION:  

Northwest-Kansas City
Northland Innovation Center
6889 North Oak Trafficway, Room 424
Gladstone, MO 64118

COST:

$89 per person
Must register in advance before June 21, 2019.

Registration Open

 

For questions, additional details, or other concerns, please contact Rebecca Lobina at either 816-364-4105 or lobina@nwmissouri.edu