A-Z Index

Customer Service Seminar

The WOW Factor of Customer Service Guest Speaker Marquita Miller


The Wow Factor of Customer Service!


Tuesday, June 25, 2019
9 a.m. - Noon


Mrs. Marquita Miller
Business Strategist, Author, Accountant, and host of the weekly small business radio show, “Market Place Ministries”


At this workshop, you’ll learn the best practices of customer service to make your front-line service providers the absolute best

  • First Impression – You never get a second chance to make a good first impression. First impressions have the ability to literally make or break your business!
  • Customer Experience – People may forget what you said, but they’ll never forget how you made them feel. The customer experience will determine if you have a one time or a long term customer!
  • Be Attentive – Excellent service requires sincerely attentive customer interactions. Listen to understand not simply to respond!
  • Take Customer Ownership – Establish the right connections with each customer by getting them what they need and where they need to be. Offer solutions not excuses!
  • Service With a Smile – A smile doesn’t always equal great service but great service usually always starts with a smile! A smile is more than a positive outward expression, it’s a positive inward attitude!
  • Personal Touches – Ensure outstanding client experiences by putting personal touches on the customer service they receive. Make your customers feel like more than just a number!
  • Lasting Impressions – Ask the proper questions to leave an amazing lasting impression. How customers perceive your business is eventually what will make your business sink or swim!


Northwest-Kansas City
Northland Innovation Center
6889 North Oak Trafficway, Room 424
Gladstone, MO 64118


$89 per person
Must register in advance before June 21, 2019.

Registration Open


For questions, additional details, or other concerns, please contact Rebecca Lobina at either 816-364-4105 or