If you still cannot connect after resetting your password, contact Brandy Brady or Becky Meneely viaemail.
If you are enrolled in a future trimester, or second or third block course, you may not be able to access library resources until that term or block begins.
This often means that your password has expired or you typed an incorrect password. The first step of troubleshooting this is to trymyNorthwest to see if you can login successfully.
If you cannot login on myNorthwest either, please callHelp Desk at (660) 562-1634to reset your password.
If your password has been expired, you need to change the password following the instructions. (Read this page for more information.)
If you can successfully login to myNorthwest, but still can't login to search library databases or read linked articles, please check if you have any credential- or password- management software on your machine. (Northwest provided laptops have this software.) The credential software will not automatically update your password even if you have updated one for the campus login. You need to type in your new password on the login page in order to apply the changes on your machine.
Popup blocker: Disable pop-up blockers while you are accessing the restricted databases.
Firewall: If you see "this page cannot be displayed," it usually means a firewall issue on your side. If you have installed personal firewall software such as Norton Antivirus. You either need to allow access to 198.209.246.37.
Cookies: Some databases send "cookies" when you connect to them to verify that you are an authorized user. If your browser reports an error receiving a "cookie," you have to enable them in your browser settings.
Use the NWMSU_Secure wireless network instead of the NWMSU_Guest wireless network. All University provided laptops are capable of this setting. Register your laptop with the Information Technology Helpdesk at (660) 562-1634 to access the NWMSU_Secure wireless network.
Use a network cable and plug it in a network jack nearby. If you are in the library building and need a cable, check one out from the Library Services Desk, 1st floor.
Many corporate, government, and educational institutions use firewalls for security purposes and block every port other than standard web browser ports.