Off-Campus Access - B.D. Owens Library

Please use library chat if problems persist with accessing databases off-campus.

Patrons accessing library resources from off-campus locations must be enrolled in the current trimester/block.

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How do I access databases off-campus?

Accessing library resources from an off-campus location will require logging in. Please follow the directions when entering the requested information.
- On the Database Access page, enter your MyNorthwest username password (Northwest faculty, staff, and currently enrolled students) and click "login":
If you can't connect, please reset your password.
- If you still cannot connect after resetting your password, contact Brandy Brady or Becky Meneely via email.
  - If you are enrolled in a future trimester, or second or third block course, you may not be able to access library resources until that term or block begins.

URL doesn't work

When off-campus, current faculty, staff, and students should be prompted to sign in to databases with their MyNorthwest login information.

Chat with a librarian if you need more assistance.

What is a DOI and how can I get to the article with it?

A DOI is a unique alphanumeric string (such as 10.1078/1433-8319-0056) assigned to identify content.

A doi link should look like this:

https://doi.org/10.1177/0890117118784447

Why am I getting "user name or password was not correct" error

This often means that your password has expired or you typed an incorrect password. The first step of troubleshooting this is to try myNorthwest to see if you can login successfully.

If you cannot login on myNorthwest either, please call Help Desk at (660) 562-1634 to reset your password.
If your password has been expired, you need to change the password following the instructions. (Read this page for more information.)

If you can successfully login to myNorthwest, but still can't login to search library databases or read linked articles, please check if you have any credential- or password- management software on your machine. (Northwest provided laptops have this software.) The credential software will not automatically update your password even if you have updated one for the campus login. You need to type in your new password on the login page in order to apply the changes on your machine.

I logged in but nothing seems to happen

Please check these settings in your browser:

Popup blocker: Disable pop-up blockers while you are accessing the restricted databases.
Firewall: If you see "this page cannot be displayed," it usually means a firewall issue on your side. If you have installed personal firewall software such as Norton Antivirus. You either need to allow access to 198.209.246.37.
Cookies: Some databases send "cookies" when you connect to them to verify that you are an authorized user. If your browser reports an error receiving a "cookie," you have to enable them in your browser settings.

I keep getting an error message that says "Looping - SP redirecting back to the login point"

If you are trying to access the library's electronic resources and are receiving this error message:

try the following steps to clear your cache and then try to log in again:

If you're using Chrome:

In the top right corner of the browser window, click the 3-dot More menu.
Hover over More tools and click Clear browsing data
Select All time From the Time range dropdown
Check all the boxes
Click Clear data
Restart your browser or click refresh (the circular arrow located between the home and forward icons)

If you're using Firefox:

In the top right corner of the browser window, click the 3-line menu dropdown
Select History from the dropdown list
Select Clear recent history...
From the When: dropdown, select everything
Check all of the boxes
Click Clear
Restart your browser or click refresh (the circular arrow located between the home and forward icons)

I'm using my laptop on campus and see the "this page cannot be displayed" message every time I try to access library databases

Use the NWMSU_Secure wireless network instead of the NWMSU_Guest wireless network. All University provided laptops are capable of this setting. Register your laptop with the Information Technology Helpdesk at (660) 562-1634 to access the NWMSU_Secure wireless network.
Use a network cable and plug it in a network jack nearby. If you are in the library building and need a cable, check one out from the Library Services Desk, 1st floor.

I can use the databases at home, but not at work

Many corporate, government, and educational institutions use firewalls for security purposes and block every port other than standard web browser ports.

I got a hostname error

Please send the Help Desk an email that includes the error message.

"Page not found," "Cannot find server or DNS," or browser waits and waits

This usually means there is an issue in the Northwest Missouri State University Campus Network. Please send the Help Desk an email that includes the message.