This website is best viewed in a browser that supports web standards.

Skip to content or, if you would rather, Skip to navigation.

Northwest Missouri State University

News Release

Aug. 30, 2012

Northwest invites public to workplace-related learning opportunities

Northwest Missouri State University, in conjunction with the Maryville Chamber of Commerce, invites the public to its campus this fall for a series of community learning opportunities featuring renowned presenters discussing topics such as customer service, workplace drama, job performance and phone etiquette.

Northwest will host four presentations for area residents. Each presentation costs $25 for Maryville Chamber of Commerce members, and those members should register through the Chamber. The cost to non-members is $40 with registration available online at

The presentations are free to Northwest students and employees as part of the University’s Career Pathing Program.

Paula McLain, student employment coordinator at Northwest, said the University is excited to host these beneficial sessions for local residents.

“This is a wonderful opportunity for Northwest employees, students and area residents to engage with other professionals while learning together,” McLain said. “As part of our ongoing efforts to promote professional development, it is crucial to involve leaders on campus as well as within the community. The presenters scheduled this fall will provide an exciting mix of knowledge, humor and interaction.”

Information about the public sessions appears below. Each session will be in the J.W. Jones Student Union Ballroom on the Northwest campus.

For more information, contact Northwest’s Office of Human Resources at 660.562.1140 or email

Mark Mayfield

Mark Mayfield: “Can I Have a Side Order of Bad Services With That?”
11 a.m., 2 p.m. or 3:30 p.m., Tuesday, Sept. 25

This light and lively program helps you see the customer’s perspective and examines issues such as credibility, reliability and responsiveness. You’ll understand the myths and principles of customer service and see how to move them beyond satisfaction to advocacy. Hold on to your seats – this is a rapid fire, entertaining look at what makes customers do what they do. For more information, visit

Marlene Chism

Marlene Chism: “Stop Workplace Drama & Stop Your Drama Too!”
10 a.m. and 2 p.m., Monday Oct. 29 (60-minute sessions plus 30-minute Q&A periods)

Business drama manifests as power struggles, lack of direction, burnout and team problems. Drama in your business makes you feel like you are “shoveling coal in the boiler room” instead of navigating the ship. In your personal life, drama manifests as marital problems, worry over the finances, feeling stuck or being overwhelmed with too many demands. With her sharp wit, intuitive insights, brilliant analogies and the ability to get to the root of almost any type of drama, Marlene Chism, author of “Stop Workplace Drama” offers a new language, practical application and fascinating imagery to illustrate the intimate connection between personal drama and workplace drama as well as practical ways to pull drama from the roots. For more information, visit

Dave Henderson

Devin Henderson: “Share Your Magic: Add Value by Daily Performing Your Best Tricks”
10 a.m., 1 p.m. and 3 p.m., Wednesday, Nov. 14

You are a magician, whether you know it or not! Your unique strengths and talents can create magical experiences for others. What is your magic? Is it your inspiring story or your bright personality? Do you sing or make people laugh? How do you use your magic to add value to others’ experiences?

Learn how to live happier by performing at your best. Devin Henderson’s real magic is helping individuals and organizations discover, develop and deliver their own magical methods for success. Get ready for some great magic, tons of laughs and a message that will positively “transform” the way you connect with those you live and work with. For more information, visit

Kathleen Randall

Kathleen Randall: “Phone Etiquette: Tips and Strategies to Build Your Confidence, Connection, Credibility and Tact”
10 a.m., 1 p.m. and 3:30 p.m., Thursday, Nov. 29.

Do you find yourself in situations requiring more and more interactions on the phone – connecting with clients, prospective employers, co-workers or colleagues? Do you ever find yourself at a loss for knowing what and how to address a situation over the phone? Whether in a business setting or a personal conversation, phone skills are essential for maintaining a level of confidence and credibility with the person on the other end of the line. They might be a prospective client, coworker, boss or current customer. Whoever they are, it’s going to help your career to carry a phone conversation with the right amount of confidence, connection, credibility, tact and command. This session will be a hands-on, interactive discussion of the various ways to conduct yourself when using the phone. For more information, visit

For more information, please contact:

Mark Hornickel, Communication Manager | 660.562.1704 | Fax: 660.562.1900

Northwest Missouri State University
215 Administration Building | 800 University Drive | Maryville, MO 64468