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Northwest Missouri State University

News Release

Jan. 23, 2012

Candy Whirley slated to speak at Northwest March 12 about customer service, gender, generational differences in workplace

Candy Whirley

Candy Whirley

Northwest Missouri State University invites the public to its campus Monday, March 12, for a program featuring Candy Whirley, a cutting-edge facilitator whose unique and engaging presentations help business leaders enhance learning processes, improve retention and better understand differences among team members.

Whirley will give her presentation, “Bridging the Gap … Best Customer Service With Genders, Generations and Genetics,” three times, starting at 11 a.m., 2 p.m. and 3:30 p.m. All sessions are one hour and take place in the J.W. Jones Student Union Ballroom. For a campus map, click here.

The cost is $25 per person for area residents. The program is free to Northwest students and employees as part of the University’s Career Pathing Program. The deadline for online registration is Monday, March 5. Registration after the deadline or at the door is $35 by cash or check only. To register, go to

Whirley’s interactive, energetic and entertaining presentation style enables participants to work with and learn the differences between generations X and Y, baby boomers and matures as well as their work habits and goals. Whirley also shares her knowledge of gender differences and personality differences to help participants understand there is truly a difference in communication, conflict management and customer service.

Paula McLain, student employment coordinator at Northwest, said the University is excited to invite the public to the session and share Whirley’s expertise with the community. Whirley’s presentations offer useful and eye-opening information that can be applied with everyday work experiences, McLain said.

“Candy is a dynamic and energetic speaker,” McLain said. “She always engages the audience and is very knowledgeable on the importance of customer service as well as the differences in generations and how we interact. She is one of the most inspiring speakers I have had the pleasure meeting.”

With more than 20 years of experience working with leaders of all levels in all types of organizations, Whirley has provided training in all 50 states as well as in Canada, Asia and the United Kingdom.

From the Hawaiian Islands to London, Whirley is famous for her high-energy enthusiasm, innovative training activities and contagious sense of humor. She is a dynamic speaker dedicated to sharing her expertise to help professionals improve their job performance and achieve personal goals. Whirley is known for her interactive keynotes and breakout sessions designed to sharpen skills in team-building and leadership.

Some of her clients include Turner Broadcasting Systems, General Electric, Hallmark Cards, University of Texas Medical Branch, American Century Investments, Kansas City Society of Association Executives, Johns Hopkins Medical Center, Nebraska Public Power District, Meeting Planners International, the U.S. Army and the Federal Aviation Administration.

For more information about Whirley, go to

For more information about the presentation contact Northwest’s Office of Human Resources at 660.562.1140 or email

For more information, please contact:

Mark Hornickel, Communication Manager | 660.562.1704 | Fax: 660.562.1900

Northwest Missouri State University
215 Administration Building | 800 University Drive | Maryville, MO 64468