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Student Email FAQs

Student Email FAQs

Below are some frequently asked questions regarding Northwest Student Email. If you have a question not listed below, please see the Self-Help guides (green tab above) or call the Information Technology (ITHelp Desk for assistance at 660.562.1634.  

You can also email the IT Help Desk at following email address: Email is not recommended where timeliness is a factor.

Student Email

Northwest Student Email Frequently Asked Questions (FAQs)

Below are some frequently asked questions regarding Northwest Student Email. If you have a question not listed below, please see the Self-Help guides (green tab above) or call the Information Technology (ITHelp Desk for assistance at 660.562.1634.  

You can also email the IT Help Desk at following email address: Email is not recommended where timeliness is a factor.

Student Email Frequently Asked Questions (FAQs)

Northwest Missouri State University students have email and personal file storage through Microsoft's cloud services.  In Office 365 (Student Email), students have 10 gig of email storage.  Students also have at least gig file storage in their Microsoft OneDrive (personal file storage) cloud account, which is accessed through your Northwest email.  Space is determined by Microsoft and maybe subject to change. 

How do I login to Student Email?

Student Email can be accessed online (HTTPS:// or click on the Student Email Login graphic to the right-hand side of the screen.

You can also set-up and use Microsoft Outlook on your campus-issued laptop computer rather than going out to the web.  Outlook is available on all campus-issued laptops and you are encouraged to use this software.  

You will login to your Northwest email with your Northwest Network Account username and password.  If off-campus you may need to use your full Northwest email address for the username. 

How do I set up Microsoft Outlook on my campus-issued laptop?

If you set-up your email on Outlook, please do so the first time on campus (if at all possible) for ease of set-up.  Once set-up, you can use Outlook to receive your Northwest email on your campus-issued laptop without having to use a web browser and going out on the Internet.  However, you will need a live wired or wireless connection to receive email through Outlook just as you would to get onto the Internet.

  • Click on Start (typically a round Windows-logo button located in the lower corner of your computer screen)
  • Click on Outlook 2013 (located on the Start menu of your campus-issued laptop)
  • If this is the first time you are logging into Outlook a Wizard will launch
  • If on-campus for setup and you are logged into the campus-issued laptop as yourself, you should not have to fill out any information, you will simply click the Next options and then Finish at the end.  Outlook will do all the work for you!
  • If you get into any difficulty during set-up, contact the Information Technology (ITHelp Desk at 660-562-1634 for help!

To setup Outlook to work successfully with your Student Email on a non-university provided computer, please the Microsoft Outlook/Office 365 help page

How do I change my Northwest Email password?

Your Northwest Email password is your Northwest Network Account password.  You cannot change your Northwest Network Account password through Office 365. Please see the Self Help guides tab for instructions on how to change your Northwest Network Account password, which will automatically update your email password.  You can also click on the Reset NW Network Account graphic to the right-hand side of the screen.

How do I set-up my Northwest Email on my Smartphone?

As a student, unless you have the Exchange (ActiveSync) option, you must be on your mobile phone provider's network (i.e. Sprint, AT&T, etc.) to have both incoming and outgoing mail available to you on the Northwest campus.  Look for the Windows Live or Exchange option on your phone when setting up your email. If you have Exchange (ActiveSync), the server is:

To receive your Northwest email on your smartphone, you must login with your full Northwest Network email address ( and current Northwest Network Account password. 

If you do not have Exchange (ActiveSync), outgoing mail for students is blocked on Northwest's wireless network.  If you want to use Northwest's wireless network with your Student Email and do not have Exchange (ActiveSync), you will only be able to have incoming mail available to you.   You will need to use POP3 and set your incoming Server settings to use SSL Security, and be on Port 110 or 995.  The server is

Accessing your email settings on smart phones can vary depending on the operating system (OS) and phone model, so please view your phone’s instruction manual or its manufacturer’s web site instructions before attempting to set up your email on your smart phone. Here is one example of where to find the Exchange (ActiveSync) account on an iPhone (also applicable for iPad and iPod touch):

  • Select Settings
  • Select Mail, Contacts, Calendars
  • Select Add Account
  • Select Microsoft Exchange
  • Enter your Northwest Network Account and server information in the displayed fields, typically these fields are: Email, Server (, Username, Password and Domain (optional)
  • Your iOS device will now try to locate your Exchange Server.
  • Choose which content you would like to synchronize: Mail, Contacts, and Calendars
  • Select Save when finished and your Northwest email should be set up on your smart phone

Here is another example with an Android smartphone (with built-in Android app):

  • Select Settings
  • Select Accounts
  • Select Add account
  • Select Email
  • Select Accounts
  • Type your Northwest Network Account email address and password where indicated
    • Example of Northwest email address for a student:
    • Typically you will not be asked for the server name.  However, if you are asked type in
  • Select Next
  • Select the Exchange option
    • You may receive a message about additional security features such as a Remote Security Administration pop-up
  • Select OK to continue
  • Once the device verifies the server settings, the Account Options page will open.
    • Accept the defaults or select the options for how you want to receive and send your email
  • Select Next
    • You may need to scroll down to see Next
  • On the Set-up email page you can change the name of your account if you want
  • Select Done when finished

If the above examples do not help you set-up email on your smartphone successfully, go out to Google and research to see how to set-up your particular phone or stop by the Technology Support Assistant (TSADesk on the first floor of Owens Library for hands-on, in-person assistance.

Do I have personal file storage through my Northwest Email?

Yes, you do have personal file storage, which you can access by logging into your Northwest Email.  File storage is typically at least 7 gigabytes or more (depends on what Microsoft allocates).  Space is allocated by Microsoft and maybe subject to change.  To access OneDrive, do the following:

  • Log into your Student Email account with your Northwest Network Account username and password
    • Off-campus you may have to type your full email address to get logged in to your email
  • Select the app icon
    • The app icon is typically located in the top, left-hand corner of the screen

One Drive app among Office 365 apps

  • A drop-down menu will appear with a list of available apps
  • Click on the OneDrive icon
    • The first time you click on OneDrive you may be asked to fill out information to be able to store your files

How can I email someone at Northwest if I don't know their email address?

The university's "global address list" is available within Student Email accounts so that students may look up and email other Northwest students, faculty and staff without having to know the person's full email address. 

Once you start a new email message in Office 365, you can simply click on the To: and Northwest's entire, scrollable "global address list" will appear.  You can also type a name (if you know the person's full name) in the To: textbox of your new mail message and click the Check Names icon.

Note:  At this time, students have different email addresses than faculty, staff and organizational/departmental accounts.  Students have account and all others have accounts. 

  • Student Email Address Example:
  • Faculty/Staff/Misc. Email Address Example:

Who do I contact if I have questions about my Northwest Email Account?

If you have questions, please contact the IT Help Desk at 660.562.1634 or email at  Email is not recommended where timeliness is a factor. 

Self-Help Guides

The following self-help materials are provided to assist you with basic tasks with regard to Student Email.  If you cannot find the task that you want to accomplish among the materials listed, please contact the Information Technology (ITHelp Desk at 660.562.1634 for assistance.  

You can also email the IT Help Desk with you questions or suggestions for additional email instructional guides at  Email is not recommended where timeliness is an issue.

Northwest Student Email Self-Help 

  • Changing/Managing Your Northwest Network Account Password
    • Self-Help Topics Include
      • Using the Self-Service Password Web Portal (Non-Campus Issued Computer)