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Northwest Missouri State University

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The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.

Step 1. Learn: Read the overview of best practices for conducting business on the phone.

Step 2. Check your understanding of the concepts presented using a rubric applied to a case study

Step 3. Check Your Success: Complete the reflection activity, save and review with your supervisor or mentor for feedback and guidance.