A Message To Our Patients
The relationship between the patient and University Wellness Services is a partnership. A partnership is based on mutual trust and confidence. We want to make sure that you get the right diagnosis and the treatment. In order to provide you with quality care, we need the following from you:
- Communication. If you don't understand what we're telling you - if you don't understand a treatment, instructions about your medicine or our diagnosis - tell us. If we explain again and it's still not clear, say so. With a difficult topic, sometimes it takes two or three times to explain all of the details. We are willing to explain as many times as needed; we simply need you to remind us.
- Clarification. Tell us what you need to know about your illness. If we've told you to take it easy until you feel better, and you want to know if you can go to work, watch TV or go shopping, please ask.
- Satisfaction. Be sure you're comfortable with what we have recommended. If you're not, tell us. We can discuss other choices. If there are no options, we'll try to do a better job of making you feel more at ease and explaining the choices you do have.
- Understanding. Healthcare providers don't always have the perfect, no-questions-asked diagnosis, treatment or cure. We can do a better job of treating you if you tell us what's wrong, ask us questions and give us honest, complete information about your symptoms or problems.
- Information. Tell us or one of our staff when something is troubling you, whether it's that our front door is difficult to open or that the medicine we gave you doesn't seem to be working. If we know when you're unhappy or not satisfied, we can do something about it. If you keep information to yourself, it makes it hard for us to help you.
- Confidentiality. It is the policy of the University to release your medical records only with your written consent. Exceptions may be made as required by law or in emergency situations.
In return for your openness and willingness to ask questions, we promise to take your questions and worries seriously. We believe the result will be better healthcare and a stronger relationship.