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Northwest Missouri State University

News Release

Northwest's Student Success Center, located on the second floor of the B.D. Owens Library, supports student learning and academic growth and development through a variety of resources.

Northwest's Student Success Center, located on the second floor of the B.D. Owens Library, supports student learning and academic growth and development through a variety of resources. (Northwest Missouri State University photo)

Nov. 20, 2017

Student Success Center receives certification, supports learning

By Hannah Brod, media relations assistant

Northwest Missouri State University’s Student Success Center recently achieved recertification for the programs it offers to help students excel academically.

The College Reading and Learning Association (CRLA) International Tutor Training Program Certification (ITTPC) team renewed the Student Success Center’s 5-year certification. In addition, the International Center for Supplemental Instruction at the University of Missouri- Kansas City awarded Northwest’s Supplemental Instruction (SI) program with a 3-year certification.

“It is a great feeling to be recognized by the organization that you are doing things right,” Kirk Skoglund, assistant director of academic support, who led Northwest’s certification process, said.

The Student Success Center, located in the B.D. Owens Library, is a one-stop, centralized hub designed to support student learning and contribute to students’ growth and development from orientation to graduation. The center focuses on transitioning, advising, supporting and connecting students to academic resources.

“As a staff, we are committed to providing quality academic support services, including tutoring, supplemental instruction, advisement, success coaching and more,” Allison Hoffmann, director of academic success and retention, said. “Our staff understands that success means something different to each and every student. Thus, we take a personalized approach to everything we do at the Student Success Center. Through our many interactions with students, we will continue to focus on providing exceptional academic support to Northwest students from orientation to graduation.”

Northwest’s Academic Success and Retention team understands that success means something different to every student, and they take a personalized approach to everything they do.

“The only reason I went into education was because I love to watch people learn and engage,” Skoglund said. “That is one of the best parts of my job is seeing how my student employees positively influence their students.”

Skoglund’s role is to coordinate and direct the tutoring and SI programs. He supervises student employees in the Student Success Center and helps connect students with resources to help them succeed academically.

The Student Success Center is aligned with Northwest’s mission of focusing on student success – every student, every day – and it meets students where they are. Through the Student Success Center, students have access to free services that help them succeed academically.

This fall, a new Student Success Center concept at Northwest replaced its Talent Development Center, although the former center’s programs remain a focus of the new center. For decades, the programs have provided extra help through peer tutoring groups for traditionally tough classes.

Katie Brown, a senior studying criminology from Carlisle, Iowa, has worked as a peer mentor for three years. She is certified as a tutor and peer mentor.

“It does not matter if you are a senior who needs help in one class or a freshman who needs help in all your classes,” Brown said. “There is always someone here who is going to help you find the resource you need.” 

Brown said the center is outstanding because it makes student success a priority.

“Having this program is the reason that Northwest is among the top universities in the state,” Brown said. “I think this is why we have such a high retention rate and job placement rate.”

Northwest’s retention rate is 73.2 percent – a percentage that continues to place Northwest in the top tier of its national peer group. Additionally, Zippia, a career website, recently named Northwest, which boasts career placement rates of 96 percent for undergraduates and 97 percent for graduate students, the best college in Missouri for getting a job.

For more information, contact the Student Success Center at, 660.562.1726 or 660.562.1695, or visit

For more information, please contact:

Mark Hornickel, Communication Manager | 660.562.1704 | Fax: 660.562.1900

Northwest Missouri State University
215 Administration Building | 800 University Drive | Maryville, MO 64468