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Oct. 25, 2016
A student success and retention tool implemented by Northwest Missouri State University this fall enhances the institution’s focus on student success by identifying students who are or could be at-risk, providing them with more timely feedback about their status in coursework, allowing students to easily engage with their support network and rewarding students who are doing well with their studies.
“Northwest Success 360 allows the University community to understand each of our students’ experiences on a more personal level to ensure our intervention and support strategies not only focus on every student, every day, but strive to make it personal,” said Bev Schenkel, associate provost for enrollment and retention management.
Students have a success network that consists of their academic advisors, instructors and others such as peer advisors, athletic staff and success coaches. The program allows students to easily identify their personal network and schedule meetings, ask questions and be referred to offices on campus where they can receive additional academic support.
“Much like when you go to the doctor, you aren’t starting from scratch each time you go there,” said Leslie Chandler, coordinator of orientation and academic student success. “They know a little about you, your history and any interaction you’ve had before. If you‘ve had challenges, they are aware. It allows them to provide more personal and tailored attention to you.”
Information about students remains confidential and is used only to improve academic standing, interaction with students and connect them with resources to improve their academic experience.
Chandler recognizes that if students are not engaged in some areas of their academic experience, they are unlikely to be engaged with others. To help combat that, Northwest Success 360 helps University faculty and staff be aware of student behavior and identify needs more quickly.
“As a faculty advisor, it is not always apparent which of your advisees may be in need of additional assistance,” said Allison Hoffmann, senior instructor in the Melvin D. and Valorie G. Booth School of Business and director of University Seminar. “Therefore, the program allows students to view kudos received for an outstanding performance, see if a flag has been raised by a faculty member or advisor, schedule appointments online and view a faculty or staff member’s office hours and availability.”
Northwest Success 360 also displays early alerts for reasons like when a student is missing assignments or not attending class. When faculty or staff provide comments and report concerns, Chandler and the student’s advisor are notified. They then connect with the student, determine the area of need and support and guide them to the various departments on campus to meet their needs and improve their experience.
Support systems at Northwest include the Talent Development Center (TDC), Supplemental Instruction (SI) and the TRIO program, to name a few.
The TDC exists to support students in their quest for academic success and offers comprehensive academic assistance through a variety of programs and services such as tutoring, supplemental instruction and academic success coaching. These services are designed to help students build the skills necessary to be academically successful.
SI sessions are peer-led groups that meet three times per week to help students understand material and achieve a higher grade.
The TRIO program creates an environment that inspires engaged learning, motivates continuing education and supports lifelong learning. Services include academic tutoring, cultural enrichment, financial assistance counseling, summer on-campus residential programs and student mentoring.
“The overall goal of Northwest Success 360 is to help improve our students learning and their progression to graduation,” Schenkel said. Northwest wishes to provide our students with high-impact experiences that allow them to achieve their individual goals and remove barriers that impede their success.”
Mark Hornickel, Communication Manager
firstname.lastname@example.org | 660.562.1704 | Fax: 660.562.1900
Northwest Missouri State University
215 Administration Building | 800 University Drive | Maryville, MO 64468