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Northwest Missouri State University

News Release

Jan. 5, 2016

Northwest, Maryville Chamber offers workplace-related learning opportunities to students, employees, community members

Northwest Missouri State University, in conjunction with the Maryville Chamber of Commerce, invites students and employees, as well as the public, to a series of learning opportunities featuring presenters discussing topics such as professionalism, job performance, leadership, unconscious bias, nutrition, customer service and dealing with change.

Northwest will host eight presentations this spring for area professionals. Each presentation costs $25 for Maryville Chamber of Commerce members or $40 for non-members. Registration is available online at

The presentations are free to Northwest students and employees as part of the University’s Career Pathing program, which provides professional development opportunities to students interested in advancing to new levels of pay and responsibility.

All presentations are 60 or 90 minutes long and take place in the J.W. Jones Student Union Ballroom. More information about each session appears below.

For more information, contact Northwest’s Office of Human Resources at 660.562.1140 or email Paula McLain, coordinator of student employment at Northwest, at

“Passport to Professionalism”

Career ServicesPresented by Northwest Career Services
Thursday, Jan. 21: 11 a.m. or 3:30 p.m. (60 minutes)

Employers want student employees, interns and new hires to know and understand basic professional workplace skills. While supervisors and faculty genuinely care about their students and employees and want them to flourish, they simply don’t have the time to do the necessary training. Passport to Professionalism offers a solution.

Career Services will introduce Passport’s modules, which are designed around topics of ethical behavior, communication, teamwork, cultural sensitivity, professional etiquette and more.

“Mind the Gap”

Karel MurrayPresented by Karel Murray, motivational humorist, business strategy consultant and author

Monday, Feb. 1: 10 a.m., 1 p.m. or 3 p.m. (60 minutes)

In Europe, stepping on to a subway is preceded by a recorded warning, “Mind the gap.” This concept is perfect for the process of addressing gaps in performance and information that arises when we become too busy to pay attention to details. Now, more than ever, we are faced with working with a highly diverse range of people and we can no longer afford to operate in an information vacuum and expect to achieve measurable results.

This program is designed to help you confidently bridge the gap between generations by applying that knowledge to your everyday interactions. Create powerful, meaningful connections with the consumer and your peers.

"Think Inside the Box: Leading Change by Leading Perspectives"

Steven IwersenPresented by Steven Iwersen, ambition expert, speaker and author

Wednesday, Feb. 10: 11 a.m., 2 p.m. or 4 p.m. (60 minutes)

The adventurous, the risk takers, the leaders in our world have little-to-no hesitation when it comes to trying new things. They have a bring-it-on attitude and want the rest of the world to follow. However, the percentage of people who live on the edge is small compared to those who want to play it safe. Push them to do what is uncomfortable or unfamiliar and they will resist change.

This presentation will inspire and encourage individuals and leaders to develop their natural creative abilities and an innovative mindset. Steven Iwersen demonstrates how to avoid popular thinking and activate shared thinking, how confidence is the result of comfort and that personal success starts with what is already in the box.

“Dancing with the Stars Life & Leadership Hacks”

Brandon White

Presented by Brandon White, national motivational speaker and trainer

Tuesday, March 1: 11 a.m., 2 p.m. or 4 p.m. (90 minutes)

Inspirational speaker and professional ballroom dance instructor Brandon White brings his nationally acclaimed program to move the audience both physically and inspirationally. Participants will laugh as they watch brave participants “own” opportunities on stage. Moving stories and practical lessons will help you communicate and lead with confidence. You will even have a chance to learn ballroom dance moves.

This presentations has been seen by thousands of people throughout the country, including Alaska and Hawaii.

“So You’ve Got Something Stuck in Your Teeth? Addressing Unconscious Bias"

Steve BryantPresented by Steve Bryant, director of multicultural student success at Northwest

Monday, March 14: 11 a.m., 2 p.m. or 4 p.m. (60 minutes)

That moment when you look in the mirror and realize you have had a giant piece of food stuck in your teeth since lunch, which was four hours ago. Do you become ashamed? Do you feel angry or frustrated that no one told you? How would you have felt if someone had that conversation with you?

We all have experienced this, just as we all experience and exhibit unconscious bias on a daily basis. This session will explore unconscious bias, how it shows up in our lives and how we can become conscious about it.

“What's the Use:  Food Labels and MyPlate”

Presented by Kendra Quick, dietitian for Northwest Campus DiningKendra Quick

Thursday, March 31: 9:30 a.m., 2 p.m. or 3 p.m. (60 minutes)

Multiple nutrition tools have been developed for consumers, based on decades of research. This informational session will help individuals recognize the evolution and developmental purpose of nutrition guides for the public, identify components of a food label with literary and numerical understanding, and discuss the nutritional approach of MyPlate for direct application toward a healthier lifestyle.

“Give the Customer Service You Want to Receive”

Michelle DrakeMichelle Drake, human resources generalist in Northwest’s Office of Human Resources

Wednesday, April 13: 9 a.m., noon or 3 p.m. (60 minutes)

Ever had a bad customer service experience? Ever walked away feeling irritated and unwanted? There is never another chance to make a good first impression. Learn some of the best customer service tricks to put you on top in the world of customer service.

“Change Happens! How to Deal with Change ( … When You Didn't Choose It)”

Kathleen M. Randall and Jack C. RandallPresented by Kathleen M. Randall and Jack C. Randall, Randall Resources Int'l
Tuesday, April 19:  9:30 a.m., 12:30 p.m. or 3:30 p.m. (60 minutes)

What used to be an occasional adjustment has now become a daily occurrence. How do you look at change when it’s not your idea? Do you have options when change happens? And do you have a choice to accept or reject it?

Throughout life, you will be required to make decisions regarding change. Those changes will bring reactions and emotions that can cause you to succeed or fail. Do you have the skills to adapt or engage in situations you didn't choose? And how do you know if a change is an opportunity or a nightmare?

Join Kathleen and Jack as they discuss understanding the emotions that come with change, identifying your options in the midst of change and learning to see your potential within any change.

For more information, please contact:

Mark Hornickel, Communication Manager | 660.562.1704 | Fax: 660.562.1900

Northwest Missouri State University
215 Administration Building | 800 University Drive | Maryville, MO 64468