This website is best viewed in a browser that supports web standards.

Skip to content or, if you would rather, Skip to navigation.

Northwest Missouri State University

News Release

Aug. 26, 2013

Northwest, Maryville Chamber offering workplace-related learning opportunities to students, employees, community members

Northwest Missouri State University, in conjunction with the Maryville Chamber of Commerce, invites students and employees, as well as the public, to a series of community learning opportunities featuring renowned presenters discussing topics such as customer service, communication, branding, self-confidence and emergency preparedness.

Northwest will host six presentations for area residents. Each presentation costs $25 for Maryville Chamber of Commerce members, or $40 for non-members. Registration is available online at

The presentations are free to Northwest students and employees as part of the University’s Career Pathing Program, which provides professional development to students with opportunities to advance to new levels of pay and responsibility.

Paula McLain, student employment coordinator at Northwest, said the University is pleased to host the beneficial sessions again in partnership with the Maryville Chamber of Commerce.

“Professional development can be costly and it is our hope to provide an affordable opportunity for area community members and businesses through these offerings,” McLain said. “We have an exciting lineup for the fall and welcome the community to join the sessions, alongside our students and employees, in an effort to expand business knowledge and experiences.”

Information about the public sessions appears below. Each session will be in the J.W. Jones Student Union Ballroom on the Northwest campus.

For more information, contact Northwest’s Office of Human Resources at 660.562.1140 or email McLain at

Carolyn McCall

Carolyn McCall: “Six Strategies for Delivering PHENOMENAL Customer Service”
10 a.m., 12:30 p.m. or 3 p.m., Tuesday, Sept. 3 (90-minute sessions)
Subject: Customer service

While many companies and organizations promise to deliver an incredible customer experience, some are better at delivering than others. This program is designed around six strategies for delivering phenomenal customer service that, when companies and organizations live them, bring customers back to experience service that beat the competition time and time again.

Marcy Roush

Marcy Roush: “Sign With Me In the Workplace: Functional Signing”
8:30 a.m., 11 a.m. or 3 p.m., Wednesday, Sept. 11 (60-minute sessions)
Subject: Sign language 101

This workshop is an interactive and introductory workshop designed to quickly introduce professionals to American Sign Language, the American Disabilities Act and the laws and issues of providing an interpreter in the workplace. Roush will provide an overview of ASL, forms of ASL, the accepted mode of communication, more than 150 basic and functional signs that are important to know in the workplace, and resources for interpreting and providing an interpreter for the deaf client. The format will be interactive and hands-on by teaching through lecture, an interactive Q&A session and other lessons that are effective ways to communicate in the workplace effectively. 

Jeff Beals

Jeff Beals: Self Marketing Power: Branding Yourself as a Business of One”
10 a.m., 1 p.m. or 3 p.m., Monday, Sept. 23 (60-minute sessions)
Subject: Self-branding

Whether you’re striving to land a big client, close more deals or make a difference in the community, one thing is for sure: today's world has no room for shrinking violets. The only problem is that the art of self-marketing is difficult for a lot of people. This presentation will help you build your personal brand while striking a balance between healthy self-promotion and egotistical boasting. “Self Marketing Power” is Beals’ most popular presentation and is based on his international award-winning book of the same title. The material comes from Beals’ experiences as a real estate executive, radio-television talk-show host, writer, college dean and part-time professor. He has delivered this speech more than 400 times and has spoken in 30 states.

Bill Cordes

Bill Cordes: “The YOGOWYPI Factor”
11 a.m., 2 p.m. and 4 p.m., Monday, Oct. 7 (60-minute sessions)
Subject: Attitude

You can survive your job, you can survive working with challenging people, and you can more than likely survive this conference. Since we are probably going to survive, doesn’t it make sense to want a little bit more? What if you could make a small change in your approach and you shifted from “surviving” to “thriving”? That is what “The YOGOWYPI Factor” is all about. In this fun, dynamic keynote program you will learn some subtle keys about responsibility that will take you out of the “victim” mode and into the “victor” mode. We will laugh, engage, look at the silly things people do that keeps them from maximizing their lives and discuss how we can get out of the “conditioned” approach and get on with the business of living life to its fullest.

Nick Scott

Nick Scott: “Success Is Not A Destination; Success Is The Journey”
11 a.m., 1 p.m. or 3:30 p.m., Thursday, Oct. 17 (90-minute sessions)
Subject: Leadership

Our deepest fear is not that we may be inadequate. Rather, it is that we may be more powerful than we ever imagined. In this exciting program, Nick Scott explains this profound truth, helping your organization to understand that it is the light within each of us, not the darkness, that we so often turn from in fear. That is tragic, because pretending to be smaller than we are does not serve the world. From the time we were children, we were all meant to shine. Nick will encourage every member of your organization to let their own light shine, because in doing so, they give others permission to shine as well. This important message will liberate audience members from their fears, teach them how to recover quickly from mistakes and failures, and equip them to finish the race as stronger and wiser people.

Lt. Mike Ceperley

Lt. Mike Ceperley: “Don’t be scared of emergency preparedness”
9 a.m., 11 a.m. or 2 p.m. Wednesday, Oct. 30 (60-minute sessions)
Subject: Emergency preparedness

Planning, preparedness and the proper response to emergencies are critical on a university campus today. This program will share Northwest’s emergency procedures and processes so you know what do to before a crisis happens. You will learn Northwest’s expectations for students and employees in the event of an emergency as well as personal preparedness solutions.

For more information, please contact:

Mark Hornickel, Communication Manager | 660.562.1704 | Fax: 660.562.1900

Northwest Missouri State University
215 Administration Building | 800 University Drive | Maryville, MO 64468