Abstracts

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Author(s): Hubbard, Dean L. Title: Can Higher Education Learn from Factories? Source: Quality Progress 27, no. 5 (May 1994): p. 93
Abstract: The application of Total Quality Management (TQM) principles to higher education by Northwest Missouri State University Maryville, MO, has been through a TQM plan called the 'Culture of Quality' that uses benchmarking to raise expectations and quality that help realize common goals. The results included the installation of the first full-scale electronic campus in the US and several other major innovations and achievements.

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