Ryan Gjerde, Digital Initiatives Library
Facebook has quickly grown from a photo directory available only to Ivy Leaguers, to a global social network. Many high school and college students rely on Facebook for personal expression, communication, and information discovery. Within these highly personalized Facebook environments designed by our users, should libraries promote discovery of resources and services? In a word -- yes! Attend this session to learn about site features, including low-impact marketing solutions. Also, learn about customized Facebook applications used for searching the library catalog and as a library gateway.
Over the past four years, Facebook has grown from an exclusive photo directory available only to Ivy Leaguers to a global social networking platform. Many of today's high school and college students rely on Facebook for personal expression, communication, and information discovery. Within the context of these highly personalized Facebook environments designed by our users, should libraries promote discovery of resources and services?
This presentation will argue that Facebook is indeed an appropriate platform for marketing the library. Attendees will briefly learn of the basic features of the site, along with low-impact solutions such as creating an individual account and forming groups. Greater time will be spent discussing the utility of a customized Facebook application used for searching the library catalog, and serving as a gateway to the library's Web site. A step-by-step walkthrough of the design and installation process will be given, indicating the tools and resources needed. For those without in-house programming or systems skills, advice on how to partner with campus IT will be offered.
Finally, attendees will be encouraged to brainstorm additional functionality, and discuss successes and challenges of participating in Facebook or other online social environments from a library perspective.
Nancy Weichert, Assistant Professor - Instructional Services
In this session you will learn how to create and publicize an online learning suite of tools and tutorials for both distance and on-campus students. Participants interested in online learning applications targeted at the ever-evolving "Brick & Click" clientele are encouraged to attend.
The Brookens Library, University of Illinois-Springfield (UIS), in conjunction with the Office of Technology Enhanced Learning (OTEL) has had a rich history in the online education environment, with OTEL receiving the 2007 Sloan-C Excellence in Online Teaching and Learning Award for excellence in institution-wide online teaching and learning programming. The UIS Library Instructional Services Program, in order to facilitate the needs of both distance and on-campus students, developed several web-based library instructional tools. The creation and sharing of quality distance education materials became a necessity in the spring of 2008 with the addition of the University of Illinois Global Campus for which the Brookens Library provides library services. The goal is to create shared distance education and on-campus materials and modules that will fit the unique, though often overlapping, needs of both genres of students. This session will focus on both the creation and integration of online learning materials, including information on specific web-based, proprietary, and open source applications.
Carmen Orth-Alfie, Unit Manager
Lora Farrell, Library Assistant
Sarah Thomas, Library Assistant
Tammy Weatherholt, Library Assistant
Struggling with how to phrase a complex idea to your co-workers? The presenters will share their efforts to communicate with greater common syntax to improve online collaboration. Participants will explore the universal challenge of communicating with others without the advantage of face-to-face interaction using one possible facilitation tool.
Our unit's goal is to continually improve our communication and collaboration. A rapidly growing work group in 4 different locations, the unit faces ongoing challenges of communicating effectively across barriers of space and time. The work environment requires asking technical questions over email (some locations do not have phone access) and writing documentation for new processes so that all unit staff can understand them.
Staff members were frustrated by too many lengthy emails, disorganized shared file space, and new ways of working. During our regular meetings, we shared ideas and applied simple strategies to improve our virtual communication.
Several concrete actions were taken to streamline email, standardize statistical data, and develop a hierarchical file structure for shared documentation. In conjunction with this work, the supervisor used a facilitation tool to help the group explore communicating with others without the advantage of face-to-face contact.
This tool involves an exercise asking one person to arrange objects and then instruct another person to create the same arrangement without the benefit of seeing the arrangement or the person. It was a fun way to discover a wide variety of communication styles. How using this exercise impacted our virtual communication will be discussed along with strategies that our unit has been using to collaborate effectively in the virtual world.
Susan M. Frey, Reference/Instruction Librarian
Margit Codispoti, Associate Librarian
This session examines the librarian's changing role at two public, mid-western universities; one where reference is conducted in a Borders bookstore environment, the other offering private reference consultations by appointment. Those interested in examining how the forces behind the library as place movement are also affecting the nature of reference service are encouraged to attend.
For the past two decades people have been responding to profound societal changes brought about by the increasing digitization of information and the ubiquity of the Internet. Such change has affected libraries dramatically. Librarians have been so successful at extending information resources and services into the cyber-community that some administrators and policy-makers have begun questioning the need for maintaining the physical library. In response to this challenge a body of literature called the "library as place" has emerged in which the integrity of the library proper is examined and redefined.
Mirroring this phenomenon, the traditional onsite reference desk is also being re-evaluated. Some believe that, in light of the recent growth of online reference service, the century-old reference desk is now redundant. Many librarians are redefining traditional reference spaces in order to optimize the librarian's time and better serve the user. For some, this has been a gradual process, in which the reference desk has mutated over time; for others, change has come swiftly and has meant a bold redesign of service.
This session examines onsite reference service at two public, mid-western universities. At Indiana State University (ISU) the library adopted the "Borders bookstore" philosophy several years ago. Users are free to eat, sleep, and socialize in what was once a quiet reference department. Community programs such as lectures, meetings, and film series are conducted within the reference desk area. In the midst of such atypical surroundings the desk, and the role of the reference librarians, has evolved - retaining some traditional traits while adopting new characteristics. In contrast, at Indiana University - Purdue University Fort Wayne, the change was more dramatic. The general reference desk was dismantled and librarians provide reference assistance on a scheduled appointment basis where uninterrupted one-on-one consultation takes place. But as in the ISU example, this reshaping of the physical environment heralded an alteration in the librarians' role.
In this session we will review what led each library to reshape its physical reference space and detail how doing so affected issues such as workflow, time-management, employee satisfaction, and customer service. We will demonstrate that the societal and technological forces behind the library as place movement are also affecting the reference desk, and we'll explore issues librarians are facing in redesigning and redefining their onsite reference services.
Joyce Neujahr, Access Services Librarian
Stephen R. Shorb, Dean
Amazon's Kindle device lets libraries acquire new titles in three minutes or less. Learn how loaning Kindles can deliver "Instant ILL" and never-before-possible immediate access to bestsellers and new releases. Both the conceptual view of Kindle loans, and practical issues such as cataloging, costs, and copyright are discussed.
Amazon's Kindle device offers consumers an innovative, fast, and convenient way to acquire new books. Libraries can also benefit, as demonstrated in this paper discussing two ways an academic library improved user access by lending Kindle wireless reading devices to their patrons.
"Instant interlibrary loans" were implemented by using Amazon's 150,000 volume Kindle library instead of a conventional library. Thus, some ILL requests could be filled on-the-spot by downloading the electronic version of the requested book and lending the Kindle device to the patron, resulting in never-before-possible "instant" access.
Since the predominance of Kindle titles are for new releases and bestsellers, not your "typical" ILL request, the library also implemented a "Kindle bestsellers" program. A promotional effort was designed to inform patrons that new releases in both fiction and non-fiction could be borrowed on the Kindle platform. This provided immediate availability to books that would have taken weeks to acquire using traditional methods and also broadened access to modern fiction and other popular categories.
This paper discusses the lessons learned from implementing these two programs, and concludes that wireless reading devices may have a greater impact on library operations than initially envisioned. Loaning a new technology offered insights -- and raised questions -- on areas as diverse as promoting new services, revising borrowing policies, cataloging multi-volume portable books, cost effectiveness, user acceptance, and copyright implications.
Judy Druse, Interim Assistant Dean of Libraries
Evaluation of reference services is a concern shared by many academic librarians. This session covers the assessment tools used over a three-year period by a medium-sized academic library to evaluate walk-up, phone, email, chat, and off-desk reference services. The assessment tools used, the results, and the changes implemented as a result will be discussed.
In 2004 the Washburn University Libraries implemented the use of several survey instruments designed to assess the outcomes of walk-up and virtual reference transactions and to identify factors related to success or the lack of success. These evaluations made it possible for us to benchmark performance and monitor subsequent changes.
The analysis of the Wisconsin-Ohio Reference Evaluation Program (WOREP) results indicated that we provided more satisfactory reference services than either of the comparison groups; however, we also spent more time with each patron, which perhaps explained why 10% of our users said they received too much information. Although 73% of our users found exactly what was wanted, patrons reported relatively high rates of "less than successful" transitions in some high-volume subject areas, such as sociology and social work, and politics and government. The results not only suggested changes we needed to make, but also identified areas of the collection which needed further evaluation.
The results of focus groups with Washburn students and faculty in 2005 showed there was limited awareness of email and chat reference services among the participants. Thereafter, a review of the literature was undertaken by the Head of Reference and the subsequent report made several recommendations, including (1) the change from a 24-hour to a 2-hour turn-around time for email reference, (2) the investigation of an instant messaging (IM) chat service, and (3) an investigation of the application of blogs and wikis to provide additional research assistance.
An analysis of 168 email reference transcripts was undertaken in 2006 to develop a detailed understanding of the service. The researchers coded the textual data with the specific objectives of arriving at an assessment of the overall use of the email reference service by patrons; an analysis of patrons who utilize the service and the questions they pose; a description of email transactions as they unfold in the case of email reference; and an examination of the tools and materials utilized in the context of email reference. The results of this analysis indicated that our email reference service could be improved through additional training of the reference staff.
In 2007 the University Libraries participated in the READ Scale, a tool for recording qualitative statistics gathered when reference librarians assist users with their inquiries by placing an emphasis on recording the skills, knowledge, techniques, and resources utilized by the librarian during the reference transaction. During a three-week period the reference staff gathered data on the number, difficulty, and time required to answer walk-up, phone, email, chat, and off-desk reference questions. This study helped us prove that it not only takes longer to answer the types of questions we are now getting at the reference desk but the knowledge required on the part of the reference librarian is greater.
Evaluation and assessment of reference services is a concern shared by many academic librarians. Although it is fairly easy to collect and report statistics on circulation, collection size, gate count, or the number of instruction sessions, it is much more difficult to measure accurately the library's success in one of the most important services academic libraries offer: answering reference questions. Assessment of reference services is essential for improving our ability to provide effective services utilizing traditional and emerging electronic reference sources.
Mary Chimato, Head, Access & Delivery Services
Rodney Reade, Media Resources Librarian
In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of providing enhanced services while achieving higher levels of efficiency with existing resources. This presentation will provide insight into the problems, issues, and benefits resulting from the merger of the two units and will share advice to those institutions considering merging service points.
In January 2007 the NCSU Libraries merged the circulation and reserves service points at the main circulation desk. This merger was part of the Libraries' ongoing assessment of its programs and services with the goal of providing enhanced services while achieving higher levels of efficiency with existing resources.
Some direct advantages of the merged service point included providing a single service point for multiple types of transactions; 24 hour access to full circulation services, interlibrary loan request pickup, holds, and reserves; reduction of 5200 hours of staffing coverage per year and improving/facilitating staff cross-training activities.
In order to successfully merge two very different units, the department's management created a plan which included extensive cross-training, a new daily scheduling system, and utilized popular social networking tools to facilitate communication, participation and sharing between the department staff.
A year later, the merger is a success. The processing time for reserves has reduced by more than 50%. Staff members are able to work on projects that had previously been put on hold. And the new spirit of teamwork and the new single identity of the department has improved customer service and has optimized staff time.
Nancy Luzer, Technical Services Librarian
This session covers the process that a small academic library used when it stopped using OCLC's GovDoc record service and starting using DDM2 for bibliographic records for government documents. FDLP librarians and technical services librarians responsible for bibliographic control of federal government documents are encouraged to attend.The Problem
For many years Castleton State College, a selective (15%) Federal Depository Library, purchased bibliographic records from OCLC's Government Document service. In time it became apparent that more records were being imported into the OPAC than were desired, and the OPAC was becoming full of what appeared to be duplicate titles. The problem was compounded because the OPAC is a shared OPAC for the Vermont State College system, a system of five institutions with four libraries. One of the sister libraries is also a federal depository library and also was purchasing records through OCLC's government document program. The fact that the FDLP has become more electronic also seemed to add to the problem. At first it was thought that updating the OCLC government document profile more often would fix the problem, but it did not. Librarians worked on cleaning up the problem records as time permitted but were frustrated by the time and effort the clean up required.The Solution
After researching the issue and posing queries on listservs, Castleton decided to test DDM2. If the record import from DDM2 did not work as well as hoped, the library planned to then try the Marcive service. Castleton has been using DDM2 now for nearly a year and is happy with the result. We believe there are several advantages to using DDM2.
Lisa Wolfe, Access Services Librarian
Lisa Pritchard, Adjunct Librarian
HTML meets Humanities. Photoshop meets Philosophy. Dreamweaver meets Drama. Collaboration to design dynamic library web pages encourages users to explore library resources. Two librarians will talk about the processes they use incorporate timely and topical web links into their existing Web site. Listen to a discussion of the ways in which Library 2.0 collaboration benefits library users and librarians, alike.
In this session, Lisa Wolfe, Access Services Librarian, and Lisa Pritchard, Adjunct Librarian, both from Jefferson College Library, will talk about their yearlong collaboration to create changing web content that highlights the Library's collection and brings some of the immediacy of physical displays to the digital realm. With more and more students interacting with the Library exclusively through its web pages a need to reach out, enrich, and inform was met with an effort to create dynamic web pages consistent with the mission of the college's web presence.
Beginning in April of 2007 with National Poetry Month, two librarians with very different backgrounds and skills began a collaborative process to bring interesting and important issues to visitors to the Library web pages. Just as physical displays within the library have highlighted significant themes and brought attention to library resources, a virtual display can point users to materials that might otherwise be lost in the vast virtual realm. A figurative arrangement of relevant titles can help users to see the tremendous variety of sources for everything from research to personal enrichment. Using issues, celebrations and intellectual themes as starting points rotating displays have highlighted broad categories such as music, careers, and spirituality and specific celebrations like Black History Month, National Chemistry Week, Banned Books Week, and Earth Day.
Combining different skills allows for the creation of something better than either librarian could create alone; Lisa Wolfe's art and web design knowledge and Lisa Pritchard's collection content knowledge come together to produce the best sort of Library 2.0 fusion. This session will discuss the associative process involved in creating these pages and how this was incorporated into the existing work flow. The benefits of this cross-departmental cooperation are realized through the increased awareness of different work skills needed in the Library and the individual professional development gained by participating staff. The Library as virtual place and physical space can be enhanced by this sort of collaboration and these librarians will tell you how it happened in their library.
Lori Mardis, Information Librarian
Joyce Meldrem, Library Director
Academic libraries increasingly compete for the attention of patrons. Reaching students in the physical library and virtually has become an integral part of a library's mission. This presentation will highlight types of giveaways; paper and electronic advertising; and on-campus events to publicize the library's services, resources, and life-long learning value.
How can libraries reach a large number of students at critical points in the semester? This is a difficult question to answer when many students don't even walk through a library's door. Academic libraries increasingly compete for the attention of patrons who are barraged with flashy internet advertisements and entertaining YouTube videos. Publicizing library services and resources within the physical library and virtually through the library and commercial Web sites has become an integral part of many libraries' missions. Promotional devices can be strategically utilized to help the library remain in the forefront of students' minds.
Designing library publicity doesn't just need to be reserved for the artists on staff. Presenters will share strategies, tools, and techniques for publicizing collections and services of B.D. Owens Library and Loras College Library. Publicity tips and resources will be distributed based upon the presenters own experiences and marketing literature. Samples of giveaways; paper and electronic advertisements; and on-campus events will be highlighted. In addition, future publicity initiatives will be discussed. The session will include an attendee discussion of what types of resources and services are underutilized within attendees' libraries. After a list is created, participants will collectively decide what to promote, the target audience for the promotional activity, select a publicity format that will effectively raise awareness, and share evaluation strategies. A follow-up discussion regarding the types of publicity techniques which have been successful at attendees' institutions to draw attention to these materials and services will close the session.
Sarah G. Park, Web/Reference Librarian
Frank Baudino, Head Librarian for Information Services
Catherine Palmer, Archivist
Hong Gyu Han, Library Automation Specialist
Are you interested in building an index for your campus newspaper but are afraid of the costs and time to implement it? We indexed 90 years worth of digitized campus newspapers at almost no cost and, more importantly, in our spare time. In this presentation, we will share our newspaper indexing experience with you.
Without proper indexing tools, helping students research local topics has been a great challenge for librarians at Northwest Missouri State University (NWMSU) in Maryville, Missouri. Those challenging questions include the railroad history of surrounding areas in the early 1900s to the University enrollment figures during the WWII. Some university libraries in big cities have abundant local resources to answer the needs of regional researchers through commercialized newspaper databases. However, NWMSU is a regional university located in a rural area and because of its remote location it lacks easy access to resources to cover local information requests from the campus and local communities. In the past, it has heavily relied on the memories of local historians to provide answers to historical queries. The closest newspaper indexed in a nation-wide database is the Kansas City Star, two hours from Maryville, which does not cover news for our local interests. Without the appropriate research tools, students, faculty, and community members have struggled to adequately research local topics. To fulfill this gap, the university library stepped in to provide indexing of the already digitized university newspaper, the Northwest Missourian, published since 1914.
The indexing data steps include 1) splitting multi-paged TIFF files into separate TIFF files, 2) processing through an Optical Character Recognition (OCR) tool that is available in Microsoft Office Document Imaging, 3) running data through indexing software named Greenstone Digital Library. With an existing campus wide license agreement with Microsoft and free Open Source, it didn't cost anything to obtain the required software. We also created a simple in-house application automating the imaging and OCR processes. In addition, we will consider copyright issues and technical considerations surrounding access to the digitized newspaper archive.
Diane Hunter, Head of Reference Services and Instruction
Brent Husher, Reference Librarian
Melissa Muth, Reference Coordinator
Fu Zhuo, Library Instruction Coordinator
At UMKC's Miller Nichols Library, a small revolution is taking place in our library instruction program. A small group of librarians have rethought and revamped the library instruction in two introductory core courses. They shifted from overloading students to providing them strategically focused sessions that emphasize active learning.
At Miller Nichols Library, University of Missouri-Kansas City, a small revolution is taking place in our library instruction program. A small group of librarians have gotten together to rethink and revamp the library instruction provided in two introductory core courses. These revisions resulted in meeting additional outcomes of the ACRL Information Literacy Competency Standards for Higher Education.
Arts & Sciences 100 (A&S 100) is required for all freshmen and provides an introduction to university life. English 110 (Eng 110) is a required composition course. Both courses require integrated library instruction and many students enroll in both courses in the same semester. Complicating matters, librarians teaching these sessions attempted to cover too much information and there was a great deal of overlap in what was taught.
Library instruction for both courses is now taught differently in both approach and content. A&S 100 focuses on basic and introductory materials, and Eng 110 on more advanced concepts. The intention is to provide a foundation through A&S 100 instruction that can be built upon in Eng 110. So far this intention is being realized based on the evaluation forms completed by students.
David Hodgins, Access Services Librarian
Tabby Becker, Web Services Librarian
Looking for new and interesting ways to collaborate with co-workers? This presentation will show you how one library tackled the creation of a new library intranet by using Web 2.0 ideas like blogs and wikis. The presentation covers the entire project, from planning and design to maintenance and staff training.
The presenters will describe the creation of the Kraemer Family Library intranet at the University of Colorado at Colorado Springs.
When Library faculty undertook this project they recognized that the intranet could be a critical tool for storing and presenting information as well as facilitating collaboration and project management. With that in mind they focused on designs that would permit the widest possible participation. Web 2.0 applications were the natural choices as they offered customizable platforms and low-threshold applications at little or no cost.
As the designs for the intranet grew larger than the University's IT capabilities the decision was made to break out of the University's networked environment and purchase off-site hosting. This enabled Library staff to retain full control over all aspects of design and construction, and opened up nearly limitless opportunities for software selection.
This presentation will be useful to anyone considering utilizing Web 2.0 applications for back-end Library operations. It will detail the design, construction, and staff training. In addition the presenters will discuss the challenges they faced in navigating the murky waters of the institutional IT department and the eventual decision to move outside of the networked University environment and utilize off-site hosting.
Judith Emde, E-Resources Librarian
Kathy Graves, Social Sciences Council Coordinator
Fran Devlin, Reference Services Coordinator
Lea Currie, Interim Head of Collection Development
Reference and instruction staff members are working with undergraduate students who are satisfied with the "good enough" results when searching Google for research assignments. This session will present the observations of a usability study on how undergraduate students search Google compared to a library database for information on an assigned topic.
Based on our experience as reference librarians and a review of the literature, it is clear that students are choosing to use Google over library databases when beginning their search for information. Reasons such as ease of access and navigation, convenience, and the use of natural language without having to apply rules of searching are mentioned by library users. And while the search results may not be the most relevant, they are often "good enough" for the novice searcher.
For our study at the University of Kansas Libraries, we observed and compared how undergraduate students searched for information using Google and an academic library database on specific topics. In particular, we were interested in knowing:
We identified a small group of undergraduate students and used a pre-observation survey to collect demographics and gauge prior searching experience. The students were asked to search for information on specific topics, using Academic Search Premier (an EBSCO product) and Google. Data were collected through observation, interviews, and use of Morae software installed on the computer. Before they began searching, we encouraged the students to verbalize the steps they were taking throughout their search process. This enabled us to gain additional insights into their techniques or strategies. After the searches were completed, a post-observation de-briefing session was conducted with the students to allow us to gather additional comments or questions about their experiences or preferences.
Observations from the survey will be shared with reference and instruction staff to provide a better understanding of undergraduate search behavior and possibly to modify pre-conceived notions of how students search. The survey can provide a basis for discussions on meeting expectations of information seekers who have grown up with the Internet and how to do a better job in marketing the library's licensed resources to undergraduate students. Database vendors could be encouraged to develop interfaces that are more familiar and user friendly or Google-like in its searching mechanisms.
James G. Rhoades Jr., Public Services Librarian
Finding creative ways to introduce new and existing services presents a unique challenge for academic libraries. In order to address this challenge, librarians are establishing campus partnerships to advertise library services. This session will examine how libraries are utilizing academic and student services to reach a wider audience.
Librarians are continually creating and modifying library services to assist students, but finding effective opportunities to introduce new and existing services presents a unique challenge for academic libraries. The problem libraries usually encounter is finding creative ways to reach thousands and thousands of students who never use the library or the library's Web site.
In order to address this challenge, librarians across the country are beginning to explore and establish advertising partnerships across campus. They are discovering how to utilize the marketing power of academic and student services. In some instances, they are even collaborating to create marketing tools. Ultimately, they are finding the key to building successful marketing relationships is determining how each partner can best deliver the library's message.
The following presentation will discuss and examine creative ways college and university libraries, along with their marketing partners, are using technology, media, and print to promote library services.
Lauren Jensen, Public Services Librarian
Have you considered joining Facebook to reach out to your students? Lauren Jensen, will discuss her experiences with Facebook. She will discuss her initiative to use Facebook to connect with first-year students and suggest ways to use its technology effectively.
Recently, librarians have been discussing social technologies and the ways in which they can be used to promote libraries and connect with students. Lauren Jensen, a Facebook user before she became a librarian, will discuss her experiences with Facebook as a form of public relations for the library. She supports a more active approach to reach students by utilizing Facebook's News Feed and RSS technology instead of creating a Group for the library. Jensen will discuss her initiative to connect with first-year students by using Facebook to showcase the library's staff and services, while simultaneously responding to students' questions.
Marvel Maring, Fine Arts and Humanities Reference Librarian
Library instruction has become more technologically driven and in order to develop new services and instructional tools, the Reference/Instruction Librarians need to know why, how and when to communicate with their IT Department. This presentation will discuss the inherent differences in philosophy that can lead to software project failures.
Library instruction has become more technologically driven and in order to develop new services and instructional tools, the Reference/Instruction Librarians need to know why, how and when to communicate with their IT Department.
The presenters will share comments and experiences from IT Department staff and Reference Librarians from various academic libraries as they discuss the challenges and rewards of working together to develop new services and instructional tools such as librarian web pages, podcasts, virtual tours, IM Reference Service, streaming audio and video presentations, etc.
The presentation will address how communication can easily break down simply because we do not always understand the spheres in which we both work to solve problems in the library. The presentation will also discuss the importance of clearly stated expectations, goal setting, timelines and project management.
The presenters will share real life examples from IT staff and reference/instruction librarians and will explore tips on how to involve one another in a meaningful, efficient and effective dialogue to implement instructional design projects, tools and services in an academic library.
Katy Smith, Reference Librarian
Are printed reference books merely gathering dust in today's online world? The St. Louis Community College--Meramec Reference Librarians developed an efficient system to count and track the in-house usage of the library's print reference collection, the results of which were quite surprising!
As online reference sources proliferate, the death knell seems to be tolling for print reference materials. The format of many reference books, with brief entries arranged alphabetically or in another logical order, lends itself to transformation into an online database. Anecdotal evidence suggests that most students and other patrons prefer the online resources to those in print. Such "evidence," along with space concerns, seemed compelling enough to suggest the need to heavily weed print reference collections. However, the Reference Librarians of St. Louis Community College, Meramec believed that many patrons were, in fact, still using the print materials; and we decided to track the use of the print reference collection. Armed with the knowledge that at least 46% of the items in the collection were used within one academic year alone, we can report the death of print reference, in the words of Mark Twain, to be "an exaggeration."
Julie Petr, Social Science Librarian
Kim Glover, Information Technology Instructor
Jill Becker, Public Services Supervisor
Tami Albin, Undergraduate Instruction and Outreach Librarian
Have you ever watched an undergraduate student walk into the library, glance around, and then turn and walk out? Most academic librarians are aware of this phenomenon and work hard to find ways of making the library and its services more approachable and engaging. The University of Kansas Libraries are developing an online "How do I?" guide to help students feel more comfortable using the KU Libraries. The Libraries are creating and implementing web-based tutorials, podcasts, streaming audio and video clips to assist with questions about navigating our libraries and services. These tools will provide guidance on a variety of library-related tasks including using KU Link, finding e-reserves, understanding how to read a call number and finding a subject specialist.
The University of Kansas Libraries are developing an online "How do I?" guide to help students feel more comfortable using the KU Libraries. This presentation will discuss how "Team Howdy" has approached this project and the steps taken to create, disseminate, and evaluate these valuable bites of information for faculty, staff and students, which will hopefully answer their questions, allow them to independently gain needed skills, and lessen their anxiety.
The University of Kansas Libraries has developed short, specific online tutorials, audio and video clips, to assist students in accessing the Libraries' resources and services. Initial efforts of this project involved understanding what our users need including identifying barriers that might be intimidating or confusing, such as navigating the stacks, understanding the LC call numbers, or interpreting a library record. A key element of the project included working collaboratively with the libraries' staff and faculty to design tutorials and audio or video clips. Another component of the project involved establishing ways to categorize this information to make it as accessible as possible to our users. Various types of technology and skill sets were needed to create the tutorials and audio or video clips, and these will also be discussed during the presentation.
Those attending this presentation will develop an understanding of the creation of the tutorials, the development of the web page organization and structure, the evaluation of the efficacy of the tutorials and audio or video clips and any issues that may have been identified during the design and implementation of this project.
Gemma Blackburn, Library Systems Developer
Mary Walker, Electronic Resources Librarian
Libraries can benefit from the power of RSS, but are they currently using this technology to its full potential? This session will explore some ideas on how libraries can use RSS feeds to inform their clients while keeping in mind some surprising trends about RSS users.
During the past several years a lot of attention has been given to RSS feeds and how this syndicating technology can be used to channel information to library patrons. Libraries can certainly benefit from the power of this technology, but are they currently using RSS to its full potential? When Wichita State University first began to explore the option of using RSS we took a look at the trends of RSS users to help optimize our services, and we were surprised by what we found.
RSS has been an elusive technology with a rough beginning that has scared off those that are less technologically oriented. It has been difficult to accurately assess those who are using RSS because many don't even know they are using it and because of this libraries have been unable to tell how useful their RSS services really are and how best to present and promote them. By looking at the trends of internet users in regards to RSS and how this technology has been approached by libraries in the past it is likely that most services have been underused simply because of a disconnect between library and user.
This session will explore the possible reasons why RSS has not taken off as well as predicted, and some ideas are presented on how libraries can use RSS feeds to inform their clients of new products, current programs, and services offered while keeping the user in mind. We will also provide links to resources that will help the audience build and manage RSS feeds for their libraries.
Erin Fritch, Reference Generalist
Danielle Theiss-White, General Reference Coordinator
Jason Coleman, Reference Generalist
There is a great need for alternate methods of training and management in library environments today. Our session covers ways to use tools of technology to not only train staff and student employees, but also to aid in the management of staff. Participants will receive a handout sharing helpful tools.
In busy library environments today, finding that one time a week or month when all staff in a department can meet is becoming increasingly difficult and finding times to conduct training is nearly impossible. Yet continuous training is needed: new people are hired, departments are restructured and new tools, systems, and resources are implemented. What's a supervisor to do? How can a supervisor conduct timely training sessions or manage staff when the department can never meet at one time in the same room?
Our session will cover the many ways we at K-State Libraries use the tools of technology to not only train library staff and student employees, but also to aid in the management of staff. Discussion topics will include how to train by using a wiki, blogs, online research tutorials, and other online tools such as Jing. We will also show how technology can be used for scheduling of shifts at Reference and Information Desks, tracking of reference statistics, maintenance of an FAQ guide, and bookmarking of helpful Web sites. In addition, tools that we see as having great potential in the future will be explained and shown.
The physical settings of libraries are changing everyday and with more staff telecommuting or working online reference from their own office, the need for alternate ways of training and management has become great. We offer solutions and new ways of thinking outside of the conference room. Participants will take away a resource handout sharing all the helpful tools that we are currently using as well as those that we see having potential. Participants will also be asked to continue this conversation with us and others through the use of a Google Group.
Felicity Dykas, Head, Catalog Department
The success of online catalogs depends upon many things, including the way data is coded for computer manipulation. The MARC21 Format for Bibliographic Data is a rich encoding system for data. This session will cover the MARC21 format and show how this information can be used to improve catalog functionality.
When many of us designed our online catalogs, we did so without extensive experience in online catalog design. Years after implementation, we know that the success of our online catalogs depend upon many things. Good data is critical, but is not enough. The data must be coded for computer manipulation and the catalog system must be designed to make use of it. The MARC21 Format for Bibliographic Data is a rich encoding system used by OCLC WorldCat and major local and union catalogs. Knowing MARC21 will enable those involved in online catalog design to make informed choices about indexing and display.
This session will cover the MARC21 Format for Bibliographic Data, show different catalogs and how different choices have affected indexing and display, and will help you think about ways to improve your current online catalog or to customize a new catalog or catalog overlay. Options that will be covered include choices about what indexes to create and which fields to include in each index, and customization of displays including decisions about field labels, field order, and suppression of information not needed by your users. Understanding the MARC21 format also will be useful in understanding other metadata encoding schemes.
Todd Quinn, Reference Services Coordinator
iMacros, a Firefox add-on, is a free tool that allows users to input a search expression once and receive results from multiple databases, search engines, other sites, or a combination of all three in their native interfaces. Though the add-on requires a little programming it can help librarians and students in the search for quality resources.
Many people have used macros to overcome repetitive tasks, to save time, and sanity. Federated searching was once thought to be the Holy Grail of library database searching, a program to compete with search engines' desirable features (e.g. simplicity), and overcome repetition. But alas, many challenges have hampered the current state of federated searching. Behold, an alternative has emerged, iMacros. This browser add-on allows users to input a search expression once and search multiple databases, search engines, other sites, or a combination of all three. This free alternative conquers some of the challenges of federated searching. For example, users search in the native database interface and their results are not parsed. iMacros are easy to create, bookmark, and share. Don't wait for the vlog, experience the wonders of iMacros today.
Raleigh Muns, Reference Librarian
This session covers how to contribute to Wikipedia in order to increase the internet visibility to a library's resources. Three things will be covered: understanding the "culture" of Wikipedia; understanding the technical mechanisms for creating and editing Wikipedia; understanding what kind of contributed materials are likely to increase your institution's visibility.
Wikipedia is currently one of the most 10 visited sites on the entire Internet. Any Google, Yahoo, or search engine query will invariably turn up a Wikipedia entry on the first page. With a short learning curve, anyone can learn the basic mechanisms for creating and editing Wikipedia entries. External internet links can be added to an article in seconds. The update to the article is immediate for all Wikipedia searchers.
Wikipedia rules and culture, however, explicitly prohibit self promotion by interested parties. E.g., political candidates and their supporters are discouraged from creating and editing online content. Institutions must clearly understand when, where, and how it is appropriate to contribute and edit Wikipedia before doing so. Is it proper to place a link to a library home page on the larger article for one's college or university? Is it appropriate to create an article about one's own library?
Individual libraries often have a growing array of resources, both locally digitized as well as more traditional archives. The size of Wikipedia, currently over 2 million English language articles alone, creates an opportunity to contribute access points in Wikipedia to this local information. For example, the Wikipedia entry on "Samuel Clemens" contains a number of "External Links" including one to the University of California's Bancroft Library archive of "Mark Twain Papers." A Google search on "Samuel Clemens" turns up the Wikipedia article on "Mark Twain" as its first entry.
It is critical to understand the culture of Wikipedia in order to engage in what might seem as self-serving editorial additions without engaging the wrath of the Wikipedia community. By its nature, anyone may edit any article, and perceived violations can be met with almost violent approbation (and deletions) by the Wikipedia hive mind.
Once Wikipedia decorum is understood, librarians can aggressively proceed to contribute links and references to local resources. By altruistically, and appropriately contributing to articles, the weight of Wikipedia itself becomes an asset that can be easily controlled, much as a trained "judoka" controls his opponent.
For example, the Western Historical Manuscript Collection (WHMC) at the University of Missouri-St. Louis (UMSL) maintains a photo database in excess of 70,000 items. Wikipedia articles on "Gemini 12," "Curt Flood," or "Gateway Arch" all currently have appropriate and useful external links to photographs on these subjects. Without controversy, Wikipedia users are directed to relevant resources and WHMC benefits from the increased visibility.
Wikipedia and its users benefit from the efforts of librarians who contribute useful information, once the librarians learn what fine lines to walk in contributing information. This altruism coincidentally benefits the contributing institution in increased visibility on the Internet.
Jamie Holmes, Instructor of Library Services
This presentation highlights the development of project that uses a blog to frame library instruction. Even if time allowed for instruction is short, this method allows instructors to move away from traditional methods (lecture and demonstration), and instead features opportunities for hands-on practice framed within the context of a game.
Albert Einstein said, "Games are the most elevated form of investigation." Game-playing can be a powerful method for teaching groups of all kinds, including non-traditional adult learners, by capitalizing on the human tendency to want to perform well in competition. While making learning fun for children has always been common practice in education, most adult learning experience focus on demonstration and lecture. This session will show an effective way to help college students gain necessary information and library skills, while simultaneously providing meaningful opportunities for hands-on practice. The presenter will show how a blog was used to frame the game's challenges, point participants to helpful tips and tutorials, and even keep score. This session, presented as a series of Power Point slides, will also briefly highlight the current literature, theories and concepts involved in using games as a teaching activity.
Crystal Gale, Assistant Professor of Library Science
Instruction librarians at Missouri State University updated their 101 one-credit (IL) course by introducing new curriculum and delivery methods. Assessing survey results, we compared a blended online class to one taught via the traditional, face-to-face method. Join us as we examine the outcomes of our study.
To compare delivery systems of a 101 one-credit Information Literacy (IL) course, instruction librarians at Missouri State University designed a blended course that was taught face-to-face for a limited time period, and then moved to a Blackboard online delivery system. This method of delivery was compared to an IL course taught via the traditional, face-to-face method through a pre- and post-course survey and through a comparison of student grade outcomes. The pre- and post-course survey assessed the experiences and opinions of students concerning academic research using the First-Year Information Literacy in the Liberal Arts Assessment (FYILLAA) an instrument developed by Carleton College, St. Olaf College, et. al., and the National Institute for Technology and Liberal Education (NITLE). The survey was used to (1) study the research experiences, attitudes and epistemology, knowledge, and critical capacity of freshmen, sophomores, juniors, and seniors enrolled in LIS 101 at Missouri Staate University's Springfield campus; and (2) assess the impact of the 101 curriculum given via face-to-face instruction versus the blended face-to-face and online instruction. Freshman, sophomore, junior, and senior student grades in both classes helped round out the picture provided by survey results.
Matthew M. Bejune, Assistant Professor of Library Science
Sara E. Morris, Social Sciences Librarian
This session covers the evolutionary process that led to the creation of the Virtual Notebook, a wiki-based tool designed to support a large decentralized academic library reference service. Librarians working at library reference desks, or those interested in new ways of sharing information should attend this session.
Professionals working at library reference desks have used a variety of tools to assist in the provision of reference service. Technologies such as card files, vertical files, and/or reference notebooks are frequent components of library reference desks. These tools help in answering frequently asked reference questions and in sharing information amongst reference staff. While these tools are beneficial, they are limited in that reference staff must be located in the proximity of the tools for them to be of assistance. This is particularly a problem in large decentralized libraries and in digital reference services, both on the local and consortial level. This session presents the Virtual Notebook, a wiki-based tool that supports reference service at Purdue University Libraries. In addition to showcasing the tool the presentation will encapsulate the evolutionary process of the Virtual Notebook from its earliest days as a print-based vertical file system, to its migration to a collection of digital reference scripts, to its further development as a series of frequently asked question web pages, to the current wiki-based model that incorporates information mined from previous FAQs, Web sites, listserv postings, digital reference questions, and staff additions. The authors will present why and how the Virtual Notebook was developed. They will report on preliminary use of the Virtual Notebook by Purdue University library reference staff and muse about the future development of this tool.
James Lovitt, Reference/Instruction Librarian
Today's millennial generation is connected to technology like no preceding generation. To reach them in a non-optional Information Literacy Classroom where Facebook and Texting loom as instant distractions instructors can utilize simple, but effective technology to enhance PowerPoints and help the students to reconnect to material in an engaging way.
The current generation of millennials (Born: 1981 - 2001~) has entered Colleges and Universities around the world, and while no preceding generation has ever been so connected to online/computer technology it has also emerged as a unique & difficult cohort to teach to and to communicate with. Millennials have demonstrated their ability to both multi-task and to acquire a useful understanding of new technology in ways that have frequently caused a great deal of consternation and confusion to preceding generations (Baby Boomers: 1941-1961; Gen X: 1961-1981). The older generations who have observed students either Texting one another or using Facebook during their lectures have found themselves reprimanding students who have turned around to confront their teachers with proof that they were easily capable of both listening to lectures and interacting with technology concurrently.
In the frequently mandatory Information Literacy Classroom other difficulties have emerged in the presentation and searching of Academic Databases given the millennials preference for and use of Google & Wikipedia in its interaction with the entirety of the World Wide Web. Many students feel that they are already information literate and older generations who are not Digital Natives are hopelessly inept at understanding either them or the technology that they use. However, even the older generations, when armed with simple products like Microsoft Movie Maker and PowerPoint can begin to create both interactive and engaging audio/video presentations which combine the class material with a more current use and emphasis on technology. The result is a classroom which both addresses the millennials' need for engaging, interactive technology in a classroom setting, but that does also does so in a way that opens millennials' minds to concepts like "Searching Strategies," "Federated Database Searching," and the relevance of libraries to student's lives.
Ursula Scholz, Head of Access Services
This session will provide a sound overview of the basics of copyright law as it applies to librarianship. We will also discuss some recent developments in the law. Finally, the speaker will provide tips on how to become an advocate for copyright information at your institution.
Although most librarians know a little bit about copyright law, it can be confusing to understand how it fits together. What is the rule of 5 and where did it come from? What exactly is in the public domain? How do electronic reserves fit into the picture? Can professors show YouTube clips in class? What about a show that was taped off TV? This session is designed to provide a foundation in the basics of copyright law and how it applies to the work we do every day. With wary publishers looking ever closer at university practices with regards to copyright compliance, none of us can afford to be complacent about our policies. At this session attendees will get answers to the questions above and more. In addition, you will learn some tips and techniques for reaching out to other librarians, faculty, and administrators at your institution to educate them on the salient issues.
Morgan O.H. McCune, Cataloging Librarian, Assistant Professor
What do we count? How do we count? Why do we count? This presentation will provide an overview of metrics in the technical services department of an academic library--theory and practice.
I will explore the use of metrics in the technical services department of an academic library. When I was trained as a cataloger in the early 90s, we called this exercise "keeping stats." Later, as an employee of OCLC, I was exposed to a much more complex business model of metrics that included "dashboards," "performance factors" and "mission statements." Now, back in the library once more, with more experience, I see that even simple (wisely chosen) counts can be deeply relevant, informing about both quantity and quality; they tie into the mission of the library, and ultimately, the mission of the university. They aid in training, evaluation, and motivation of employees, faculty acquisition of tenure, workflow planning, and assessment of department performance.
How and why do we count (the play on words is intentional) as individuals, and as part of our departments, libraries, and universities? The theory on metrics will be accompanied by examples of statistics sheets and other tracking mechanisms. The talk is mostly geared toward theory of metrics and tracking those things that are not easily tracked by the catalog itself, and not an explanation of automated tracking. The intended audience is paraprofessional and professional staff of small to medium sized academic libraries. My intention is that guests will return to their libraries with a better understanding of why they track what they track, the ability to question their procedure if what they are tracking does not seem useful or relevant, and an idea of how to begin if they do not currently track either personal or departmental performance.
Colin McCaffrey, Reference/Subject Librarian for Philosophy and Classics
Deborah Katz, Reference/Subject Librarian for Jewish Studies
Lisa Pritchard, MLS Student
How does a 10,000 title, 12,000 volume print reference collection convert to a 1,500 title collection in just six months? The reference department at Washington University in Saint Louis was charged with a mandate and given the funds to convert its traditionally print-based reference collection to a predominately digital collection through the use of e-books and subscriptions on a title-by-title basis. This session will outline the principles and processes developed by the reference team charged with implementing the mandate and show how they incorporated a MLS graduate student into the process.
The Reference Department at Washington University's Olin Library was charged with the daunting task of converting the 10,000 title print reference collection into a predominately digital collection by the summer of 2008. A small team of librarians from the Reference Department was chosen to implement the mandate by identifying those print titles that should remain in a newly condensed reference area, organizing the migration of those titles to be added to the stacks, and, finally, investigating and purchasing appropriate digital resources on a title-by-title basis.
This conversion, it is hoped, will improve accessibility to a large collection of high quality information and expand the resources of the Reference Department for the community of Olin Library users.
This paper looks at the process used to organize the tasks involved in helping the librarians who were responsible for evaluating the existing collection and making appropriate selections for the new collection. This paper will also touch on the process involved in incorporating a graduate student into the Reference team responsible for this conversion process.
Jim Taylor, System Administrator
This session will demonstrate how the use of JTacq can remove much of the tedium in the Collection Development/Acquisitions process. It streamlines and simplifies the entire process from selections to MARC while not replacing the ILS acquisition system and remaining ILS independent.
Jtacq (http://www.jtdata.com) is a free collection development/purchasing utility. This program is not intended to replace the acquisitions modules provided with library automation systems. While there may be some overlap, the purpose of this program is to remove much of the tedium of the decision/ordering process. It is assumed that the order information will end up in one's current acquisition system. A few of the options are listed below:
Anselm Huelsbergen, Technical Services Archivist
This session will explore current issues and options surrounding archival capture of Web sites. The presentation will be based on efforts made at the University of Missouri Libraries University Archives to preserve the official web-based records of the University of Missouri-Columbia using the open-source software Heritrix and Wayback.
Mandated by the institutions Board of Curators, University Archives serves as the depository of official records of the University of Missouri at Columbia as well as of the administrative records of the University of Missouri System. These official records have traditionally been paper-based, including official correspondence, reports, policy handbooks, newsletters, and the like. The past five years, however, have seen some of these paper records not only duplicated but increasingly supplanted by electronic versions distributed via the World Wide Web. In accordance with its mission to collect, preserve, and make accessible to the public historical records created or received by the institution, University Archives has started gathering such web-based records. This paper will examine the remote-harvesting process specifically the open-source software Heritrix and Wayback currently used by University Archives to collect university web pages and sites. Though the first stage of the University Archives project was driven by the need to capture web-based records before they were no longer available on-line, the choice of harvesting or capturing tool is not the only important consideration for an archival web-capture project. Appraisal (choosing what to capture), description (indicating the content and relationship of records), and access (allowing researcher and patrons to use the records) are equally significant for the archivist.
Jill Sodt, Reference and Instruction Librarian
Have you always wanted to set up a wiki, but weren't sure how? This session will teach you everything you need to know to get rolling with your very own wiki...in less than an hour!
Wikis are being used for a variety of purposes from providing library pathfinders for specific subject areas to collaborating with co-workers on projects. Wikis are very easy to set up and use with a variety of free platforms available. But how do you choose the best one for your purposes. And how do you decide exactly what to use the wiki for. This session will discuss these issues with concrete examples of how wikis are being used by different libraries. Additionally, participants will also learn how to set up a wiki using the PBWiki platform. The session will be aimed at reference librarians, but librarians from other areas will also find it useful if they are interested in using wikis to enhance their own work.
Nan Myers, Director of Public Services
Cindy Craig, Social Sciences Librarian
Gemma Blackburn, Library Systems Developer
Angie Paul, Instruction Librarian
EMPOWER is Wichita State University Libraries' new online information literacy tutorial. EMPOWER features six self-paced, interactive modules that teach research and information literacy skills using text, graphics, games, and quizzes. Attendees will learn how to download the beta version of EMPOWER so they can customize it for their own students.
This presentation will introduce EMPOWER, an online information literacy tutorial developed by Wichita State University Libraries. This self-paced and interactive tutorial teaches basic research skills and concepts and is designed primarily for undergraduate students at Wichita State University. EMPOWER is divided into separate modules each focusing on an aspect of research. Topics include searching the library catalog, choosing a topic, searching periodical databases and other online sources, and properly citing sources. EMPOWER uses text, graphics, games, and quizzes to reinforce the information in a way that is fun and engaging. The presenters examined two online tutorials used at other universities, inflite from IUPUI and Searchpath from Western Michigan University, then adapted and customized the content to create EMPOWER. Searchpath and inflite, in turn, were customized from the Texas Information Literacy Tutorial (TILT), a much-adapted online tutorial from the University of Texas. Attendees will get a demonstration of WSU's tutorial and tips on adapting open publication software such as TILT.
Rachel A. Erb, Systems Librarian
Melissa Cast-Brede, Education Librarian
Can importing social tags in the online catalog effectively address the lack of semantic variance? This program examines the quality of LibraryThing social tags and explores strategies for implementation.
While controlled vocabularies, such as the Library of Congress Subject Headings, are an essential component of bibliographic classification, a controlled vocabulary excludes all possibilities of semantic variance by design. Also, a controlled vocabulary tends to lag behind the organic nature of language and does not account for the introduction of new or discipline specific vocabularies. These limitations present unique challenges for our users searching the OPAC. Can importing social tags in the online catalog effectively address the lack of semantic variance?
As part of the Web OPAC redesign project at UNO, LibraryThing tags were added to matching bibliographic records in the online catalog. This presentation will cover the practical aspects of adding LibraryThing tags to most vendor-based OPACs, address the variety of tags employed and offer ideas for effective tagging. In addition, we will explore how a collaborative service learning project with discipline specific university classes encouraged patron participation. We will also examine the overall quality and utility of LibraryThing's folksonomy. Lastly, additional features to be added in the near future by LibraryThing's developers will be discussed.