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Northwest Missouri State University

Student Employment Program - Job Description

Job Title

Desk Assistant


Residential Life

Job Description

Residence hall desk services include: loaning of recreation/cooking /vacuums and other equipment, making change, sale of stamps, mail collection/distribution, and answering questions from residents and guests.

Desk Assistant (DA) duties include: Keep time sheets accurately; Remain in the desk area at the end of a shift until released by the next DA or staff member; Properly close the mail room and desk area as instructed by the building staff; Schedule appointments for the Hall/Complex Director (HD/CD); Report all violations of University policy; Act as a reporting center for maintenance requests; Contact hall staff as needed;  Keep the mail room and desk areas clean and neat in appearance; Sell stamps and make change; Check out hall equipment; Take phone messages and transfer phone calls as needed; Welcome visitors; Inform visitors of University policy as needed; Sort, distribute, and forward mail; Attend all scheduled DA meetings; Perform other duties as assigned by the DM/ACD, or HD/CD.

DA expectations include: Report for work promptly; Be prepared to work all scheduled shifts when the residence halls and apartments are open including every other weekend and/or evenings; Keep a neat, clean appearance while on duty; Maintain a professional atmosphere in the desk area; Follow hall policy regarding visitors in the desk area and facilitate a smooth flow of traffic around the desk area; Follow all computer and phone use policies;  Follow all other policies and procedures as outlined by the Desk Manager/Assistant Complex Director (DM/ACD) or HD/CD.

DAs should have the following skills: Ability to read and understand the materials in the emergency procedures located in the DA Manual as described by the DM/ACD; Ability to communicate in English effectively both orally and in print; Ability to observe and interpret printed notices, policy violations and other documents; Understand how to properly operate the Desk Operations System in the execution of all desk services. Abide by all of the criteria outlined in this DA job description; Abide by all FERPA regulations and other ethical standards; Follow all rules and policies outlined in the desk manual.


  • Utilize effective oral communication when answering questions
  • Must be able to communicate clearly in English

Critical/Creative Thinking and Problem Solving:

  • Resolve needs of students and guests


  • Knowledge of Windows 7, Microsoft Office, and ability to learn basic computer program operations including the Desk Operations System, Astra Scheduler, CatPAWS, myNorthwest, DVD-to-Rent, Bearcat Card ID System and any other common University systems.

 Self-Directed Learning:

  • Work unsupervised
  • Ability to recognize, initiate and complete various tasks

Personal/Social Development:

  • Exhibit professionalism and courtesy
  • Exhibit positive and proactive customer relations skills

Team Work/Team Leading:

  • Demonstrate ability to work positively with others
  • Strong leadership abilities


  • Have ability to work with diverse on and off campus populations

Cultural Enrichment:

  • Understand, accept, and appreciate different cultures


Be a full-time student of Northwest; Complete online orientation as required by Human Resources between being hired and working your first shift; Physical demands include but are not limited to: Ability to sit at an elevated desk to have face-to-face verbal interactions with customers and use the computer; Ability to reach all mailboxes and shelves (over six feet in some cases); Ability to work in small spaces (smallest being about 4 feet by 6 feet) for a minimum of one hour and up to 5 or more depending on your shift; one of the front desks has an entrance that is approximately 18" wide.

Wage Rate


Hours Available

Likely starting at 5-10, eventually up to 20 hours

Start Date

August 31, 2015 and as need arises.

Application Deadline

Until Filled; Please complete the attached application to apply.


Scott Shields, Coordinator of Residential Life Operations


Student Union, Residential Life Office, Room 2440




Contact the Supervisor to apply for this position. Apply for positions for which you meet the qualifications.