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Northwest Missouri State University

Student Employment Program - Job Description

Job Title

Desk Assistant


Residential Life

Job Description

Residence hall desk services include: loaning of recreation/cooking /vacuums and other equipment, making change, sale of stamps, mail collection/distribution, and answering questions from residents and guests.

Desk Assistant (DA) duties include: Keep time sheets accurately; Remain in the desk area at the end of a shift until released by the next DA or staff member; Properly close the mail room and desk area as instructed by the building staff; Schedule appointments for the Hall/Complex Director (HD/CD); Report all violations of University policy; Act as a reporting center for maintenance requests; Contact hall staff as needed;  Keep the mail room and desk areas clean and neat in appearance; Sell stamps and make change; Check out hall equipment; Take phone messages and transfer phone calls as needed; Welcome visitors; Inform visitors of University policy as needed; Sort, distribute, and forward mail; Attend all scheduled DA meetings; Perform other duties as assigned by the DM/ACD, or HD/CD.

DA expectations include: Report for work promptly; Be prepared to work all scheduled shifts when the residence halls and apartments are open including every other weekend and/or evenings; Keep a neat, clean appearance while on duty; Maintain a professional atmosphere in the desk area; Follow hall policy regarding visitors in the desk area and facilitate a smooth flow of traffic around the desk area; Follow all computer and phone use policies;  Follow all other policies and procedures as outlined by the Desk Manager/Assistant Complex Director (DM/ACD) or HD/CD.

DAs should have the following skills: Ability to read and understand the materials in the emergency procedures located in the DA Manual as described by the DM/ACD; Ability to communicate in English effectively both orally and in print; Ability to observe and interpret printed notices, policy violations and other documents; Understand how to properly operate the Desk Operations System in the execution of all desk services. Abide by all of the criteria outlined in this DA job description; Abide by all FERPA regulations and other ethical standards; Follow all rules and policies outlined in the desk manual.


  • Utilize effective oral communication when answering questions
  • Must be able to communicate clearly in English

Critical/Creative Thinking and Problem Solving:

  • Resolve needs of students and guests


  • Knowledge of Windows 7, Microsoft Office, and ability to learn basic computer program operations including the Desk Operations System, Astra Scheduler, CatPAWS, myNorthwest, DVD-to-Rent, Bearcat Card ID System and any other common University systems.

 Self-Directed Learning:

  • Work unsupervised
  • Ability to recognize, initiate and complete various tasks

Personal/Social Development:

  • Exhibit professionalism and courtesy
  • Exhibit positive and proactive customer relations skills

Team Work/Team Leading:

  • Demonstrate ability to work positively with others
  • Strong leadership abilities


  • Have ability to work with diverse on and off campus populations

Cultural Enrichment:

  • Understand, accept, and appreciate different cultures


Be a full-time student of Northwest; Complete online orientation as required by Human Resources between being hired and working your first shift; Physical demands include but are not limited to: Ability to sit at an elevated desk to have face-to-face verbal interactions with customers and use the computer; Ability to reach all mailboxes and shelves (over six feet in some cases); Ability to work in small spaces (smallest being about 4 feet by 6 feet) for a minimum of one hour and up to 5 or more depending on your shift; one of the front desks has an entrance that is approximately 18" wide.

Wage Rate


Hours Available

Likely starting at 5-10, eventually up to 20 hours

Start Date


Application Deadline

Until Filled; Please complete the attached application to apply.


Scott Shields, Coordinator of Residential Life Operations


Student Union, Residential Life Office, Room 2440