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Job Description
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To provide office support to the assessment functions of Institutional Research and the Assessment Office.
Mission:
Institutional Research assists academic departments and service units with identification and measurement of key performance metrics, designs and administers mission-related surveys, develops data collection and reporting processes, maintains a dashboard/information management system and provides data analysis to support the research and strategic decisions made at various levels of the institution. The office is also responsible for constructing and providing data collections requested by media and research organizations as well as those required by local, state and federal education bodies and accreditation entities.
The Assessment Office is responsible for a variety of activities required by Northwest for strategic academic program improvement and to provide the citizens of Missouri with information about student learning. Projects include administering satisfaction and engagement surveys, scheduling and administering general education assessments and coordinating major field subject matter examinations selected by the academic departments. The office also functions as a local administration site for a number of state and national testing companies offering examinations such as ACT, SAT, CBASE, Praxis, GRE and CLEP.
Duties & Responsibilities:
- Submits proposed work schedule prior to the first week of classes for each semester employed to be approved by Office Manger
- Adapts communication style for a variety of student levels of interest and ability
- Keeps accurate records of client service
- Maintains confidentiality of information and services
- Maintains a professional and supportive relationship with the entire academic community
- Treats clients ethically
- Proctors tests
- Interacts with students in a manner consistent with good customer service approaches
- Maintains resources of Institutional Research and the Assessment Office
- Performs other routine clerical duties including making copies and filing as assigned
Communication:
- Interact effectively with clients, coworkers and entire University community
- Interact with others in a manner consistent with good customer service approaches
- Keep accurate records of client service
- Utilize effective oral communications when answering questions
Critical/Creative Thinking and Problem Solving:
- Resolve needs of all IR/Assessment clients (students, faculty, university staff, etc.)
- Answer students’ questions
- Make referrals when needed
- Seek effective approaches to complete tasks
Computer:
- E-mail, word processing, spreadsheets, database, and internet research
- On-line training
Self-Directed Learning:
- Have ability to recognize, initiate and complete various tasks
- Help students understand importance of University-wide assessments
- Seek support and guidance
- Employ creativity and flexibility in all aspects of role
- Self motivation
Competence in a Discipline:
- Knowledge of University-wide assessment processes
- Accurate data collection, storage, retrieval
- Excel in good customer service practices
Personal/Social Development:
- Exhibit professionalism and courtesy
- Pay attention to detail
- Maintain confidentiality
- Exhibit positive customer relations skills
- Support and encourage students
- Work independently and with minimal supervision
- Promote student involvement in University-wide assessment program
Team Work/Team Leading:
- Demonstrate ability to work positively with others
- Adaptable to others' paradigms
- Display willingness to share information
Multicultural:
- Have ability to work with diverse populations
Cultural Enrichment:
- Interact regularly with international students, underrepresented populations, and students of varying academic abilities
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