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Northwest Missouri State University

Student Employment Program - Job Description

Job Title

Office Assistant


Office of Scholarships & Financial Assistance

Job Description

To provide office assistance to the Office of Student Financial Assistance; Answer phones, take messages, assist callers with questions, make photocopies, run errands, fax, distribute items, file, schedule appointments and other duties as assigned.


  • Mail materials
  • Utilize effective communication skills when answering questions
  • Ability to follow oral instructions

Critical/Creative Thinking and Problem Solving:

  • Explain scholarship and financial aid information and processes clearly
  • Ensure accuracy and compliance
  • Receive general instructions and complete projects independently
  • Answer questions or refer customers to the appropriate source for information
  • Multi-task oriented


  • Knowledge of Microsoft Word, Excel; Internet

Self-Directed Learning:

  • Have ability to recognize, initiate and complete various tasks

Competence in a Discipline:

  • Fundamentals of Accounting and Communication

Personal/Social Learning:

  • Maintain confidentiality
  • Exhibit professionalism and courtesy
  • Pay attention to detail
  • Exhibit positive customer relations skills

Team Work/Team Leading:

  • Demonstrate ability to work in a team environment


  • Have ability to work with diverse on and off campus populations


Knowledge of Word and Excel; General keyboarding skills; Familiarity with the Internet; Attention to detail; Organized; Professional and courteous; Excellent customer service skills; Must have work study eligibility; Must be available and willing to work breaks and enroll in 6 credit hours in the summer to work throughout the entire summer; Good communication skills and customer service experience desired; Must have completed the FAFSA application and be eligible for Federal Work Study; This position is a year round position and will require enrollment in summer school and be willing to work during break times as needed when the University opens.

Wage Rate


Hours Available


Start Date

December 2, 2013

Application Deadline

November 8, 2013; Please fill out attached application and email along with your resume to Work study eligibility preferred; Must be available to work during breaks when campus is open and available to work during summer (requires summer enrollment in at least 6 credit hours).


Melissa Mincy


Administration Building 273




Contact the Supervisor to apply for this position. Apply for positions for which you meet the qualifications.