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Northwest Missouri State University

Student Employment Program - Job Description

Job Title

Student Telecounselor



Job Description

Purpose of Position:The student telecounselor is instrumental in the recruitment of future students for Northwest.                         

Duties and Responsibilities: The main responsibility of the student telecounselor is to communicate the benefits of attending  Northwest Missouri State University to prospective students by telephone. Also, the student telecounselor is responsible for answering questions and mailing information to inquiring prospective students or family members. On average the telecounselors make 25,000 calls a year.                         

Competencies Expected:


  • Strong Communications skills are required for the student telecounselor position.
  • Applicants must have the ability to handle a variety of questions and use problem solving skills to assist prospective students and their families.           

 Critical/Creative Thinking and Problem Solving:

  • Must answer a wide variety of complex questions while on the phone.                     


  • Strong ability to navigate the Northwest website while searching for information
  • Also, experience with database management.

Self-Directed Learning:  

  • Must meet daily, weekly, and monthly goals          
Team Work/Team Leading:          
  • Work in a team of 5 and coexist while making calls.          
  • The ability to relate to a variety of individuals from different ethnic and social backgrounds.          
Cultural Enrichment: 
  • Telecounselors experience the fulfillment of working with numerous individuals who come from different ethnic and social backgrounds. This enlightens individuals as to the different lenses and perspectives that prospective students and their families experience when researching colleges and universities.          


Experience with Northwest recruitment and website; Strong communication skills.

Wage Rate


Hours Available

10 Hours

Required to work nights (4-7) and every Sunday (12-4).

Start Date

August 30, 2015

Application Deadline

August 28, 2015; Please complete the attached application.


Jeremy Waldeier


Mabel Cook Visitor's Center




Contact the Supervisor to apply for this position. Apply for positions for which you meet the qualifications.