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Northwest Missouri State University

Laptop Support

Client Computing, in cooperation with the Center for Information Technology in Education (CITE), provides laptop or tablet computers to all faculty and select staff. Client Computing is also responsible for providing students with univeristy-owned laptop computers. For more information on the Campus Laptop Computer program, please see the Campus Laptops web page.

The Client Computing personel in the Electronic Campus Support Center (ECSC) will provide laptop support free of charge to faculty and staff who have been issued a university-owned laptop or tablet computer and are experiencing problems with either the laptop or its software. Additionally, the professional laptop computer personnel provide support free of charge for university-provided laptop and tablet computers.

The Client Computing laptop computer professional staff offer limited support to students, faculty or staff who have personally-owned [non-university provided] laptop computers.  A nominal fee may be charged for assistance for installing a personally-owned laptop computer or printer to the Northwest network.

Client Computing-Information Technology does not provide hardware or software for personally-owned laptop computers. All personally-owned computers connecting to the Northwest network must have current anti-virus software installed, updated and actively running. Furthermore, personally-owned laptop computers connecting to the Northwest network must have current updates for their operating system (OS). Not having anti-virus software and current OS updates is a violation of Northwest's Computing Policies.

Campus Laptops

University-provided laptop computers and the software on them are owned by Northwest Missouri State University. Consequently, the Information Technology Electronic Campus Support Center reserves the right to format and reload the hard disk of all university-provided laptop computers without the user's permission. Therefore, it is the user's responsibility to keep a backup of important personal files on an alternate storage device like a USB Flash/Jump drive, external hard drive or online backup like the SkyDrive.

For information on university-owned laptop computers, please click here.

Departmental Computer Purchases

If you are a Northwest department interested in purchasing computer equipment, please email Merlin Miller or call the Client Computing-Information Technology Help Desk at 660-562-1634 for more information.

Need Help or Have Questions

If you are experiencing problems with your university-provided laptop computer contact the Client Computing-Information Technology Help Desk at 660-562-1634.