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Northwest Missouri State University


 (Photo by University Photography)

Northwest Missouri State University provides email services to faculty, staff and students, as well as, misc. organizational and departmental accounts.

Note:  You cannot change your Northwest email password within email. Please click on the Reset Password graphic (SSP Web Portal + Instructions) on this page or the green tab above related to your role at Northwest for further details about resetting your password.

Northwest provides electronic mail services to faculty and staff through an in-house Microsoft Exchange service. While students have a separate email service through Microsoft’s Office 365 cloud service.

Faculty, staff and students can use the pre-loaded Microsoft Outlook software on their campus-issued notebook computers to manage their campus email and Northwest's Information Technology department encourages facult, staff and students to use Outlook.  

Outlook is a personal information manager produced by Microsoft, and is part of the Microsoft Office Suite.  Although used primarily as an e-mail application, it also provides a calendar, note taking and journal, task and contact management.

Northwest's Information Technology (IT) department, in an effort to help campus users take advantage of and understand this powerful communication, educational and professional tool, provides basic FAQs and self-help guides on how to use Outlook, Faculty, Staff, Misc. Email, and Student Email (Office 365).  See the green tabs above for information related to your role at Northwest.

Need More Help?

If you have reviewed the FAQs related to your role at Northwest (see green tabs above) and Self-Help and do not see what you need or still have further questions or need assistance, please contact the Information Technology (IT) Help Desk at 660.562.1634.  You can also email the IT Help Desk at helpdesk@nwmissouri.edu.  Email is not recommended where timeliness is a factor.

Northwest Missouri State University students have email and personal file storage through Microsoft's cloud services.  In Office 365 (Student Email), students have 10 gig of email storage.  Students also have at least 7gig file storage in their Microsoft OneDrive (personal file storage) cloud account, which is accessed through your Northwest email.  See the FAQs below for further details.


How do I login to Student Email?

Student Email can be accessed online (https://www.outlook.com/mail.nwmissouri.edu) or click on the Student Email Login graphic to the right-hand side of the screen.

You can also set-up and use Microsoft Outlook on your campus-issued laptop computer rather than going out to the web.  Outlook is available on all campus-issued laptops and you are encouraged to use this software.  

You will login to your Northwest email with your Northwest Network Account username and password.  Off-campus you may need to use your full Northwest email address for the username. 


How do I set up Microsoft Outlook on my campus-issued laptop?

If you set-up your email on Outlook, please do so the first time on campus (if at all possible) for ease of set-up.  Once set-up, you can use Outlook to receive your Northwest email on your campus-issued laptop without having to use a web browser and going out on the internet.  However, you will need a live wired or wireless connection to receive email through Outlook just as you would to get onto the internet.

  • Click on Start (typically a round Windows-logo button located in the lower corner of your computer screen)
  • Click on Outlook 2013 (located on the Start menu of your campus-issued laptop)
  • If this is the first time you are logging into Outlook a Wizard will launch.
  • If on-campus for setup and you are logged into the campus-issued laptop as yourself, you should not have to fill out any information, you will simply click the Next options and then Finish at the end.  Outlook will do all the work for you!
  • If you get into any difficulty during set-up, contact the Information Technology (IT) Help Desk at 660-562-1634 for help!

To setup Outlook to work successfully with your Student Email on a non-univeristy provided computer, please the Microsoft Outlook/Office 365 help page

How do I change my Northwest Email password?

You cannot change your Northwest Email password through Office 365. Please see the Managing Your Northwest Network Account Information To change your Northwest Network Account password, please see the Managing Your Northwest Network Account Information or click on the Reset Password graphic to the right-hand side of the screen.


How do I set-up my Northwest Email on my Smartphone?

As a student, unless you have the Exchange (ActiveSync) option, you must be on your mobile phone provider's network (i.e. Sprint, AT&T, etc.) to have both incoming and outgoing mail available to you on the Northwest campus.  Look for the Windows Live or Exchange option on your phone when setting up your email. If you have Exchange (ActiveSync), the server is:  m.outlook.com

To receive your Northwest email on your smartphone, you must login with your full Northwest Network email address (username@mail.nwmissouri.edu) and current Northwest Network Account password. 

If you do not have Exchange (ActiveSync), outgoing mail for students is blocked on Northwest's wirless network.  If you want to use Northwest's wireless network with your Student Email and do not have Exchange (ActiveSync), you will only be able to have incoming mail available to you.   You will need to use Pop3 and set your incoming Server settings to use SSL Security, and be on Port 110 or 995.  The server is pod51008.Outlook.com.

Accessing your email settings on smart phones can vary depending on the operating system (OS) and phone model, so please view your phone’s instruction manual or its manufacturer’s web site instructions before attempting to set up your email on your smart phone. Here is one example of where to find the Exchange (ActiveSync) account on an iPhone (also applicable for iPad and iPod touch):

  • Select Settings
  • Select Mail, Contacts, Calendars
  • Select Add Account
  • Select Microsoft Exchange
  • Enter your Northwest Network Account and server information in the displayed fields, typically these fields are: Email, Server (m.outlook.com), Username, Password and Domain (optional)
  • Your iOS device will now try to locate your Exchange Server.
  • Choose which content you would like to synchronize: Mail, Contacts, and Calendars
  • Select Save when finished and your Northwest email should be set up on your smart phone

Here is another example with an Android smartphone (with built-in Android app):

  • Select Settings
  • Select Accounts
  • Select Add account
  • Select Email
  • Select Accounts
  • Type your Northwest Network Account email address and password where indicated
    • Example of Northwest email address for a student:  s500500@mail.nwmissouri.edu
    • Typically you will not be asked for the server name.  However, if you are asked type in m.outlook.com
  • Select Next
  • Select the Exchange option
    • You may receive a message about additional security features such as a Remote Secuity Adminsitration pop-up
  • Select OK to continue
  • Once the device verifies the server settings, the Account Options page will open.
    • Accept the defaults or select the options for how you want to receive and send your email
  • Select Next
    • You may need to scroll down to see Next
  • On the Set-up email page you can change the name of your account if you want
  • Select Done when finished

If the above examples do not help you set-up email on your smartphone successfully, go out to Google and research to see how to set-up your particular phone or stop by the Technology Support Assistant (TSA) Desk on the first floor of Owens Library for hands-on, in-person assistance.


Do I have personal file storage through my Northwest Email?

Yes, you do have personal file storage, which you can access by logging into your Northwest Email.  File storage is typically at least 7 gigabytes or more (depends on what Microsoft allocates).  To access OneDrive, do the following:

  • Log into your Student Email account with your Northwest Network Accountusername and password
    • Off-campus you may have to type your full email address to get logged in to your email
  • Select the app icon
    • The app icon is typically located in the top, left-hand corner of the screen

One Drive app among Office 365 apps

  • A drop-down menu will appear with a list of available apps
  • Click on the OneDrive icon
    • The first time you click on OneDrive you may be asked to fill out information to be able to store your files

How can I email someone at Northwest if I don't know their email address?

The university's "global address list" is available within Student Email accounts so that students may look up and email other Northwest students, faculty and staff without having to know the person's full email address. 

Once you start a new email message in Office 365, you can simply click on the To: and Northwest's entire, scrollable "global address list" will appear.  You can also type a name (if you know the person's full name) in the To: textbox of your new mail message and click the Check Names icon.

Note:  At this time, students have different email addresses than faculty, staff and organizational/departmental accounts.  Students have mail.nwmissouri.edu account and all others have nwmissouri.edu accounts. 

  • Student Email Address Example:  s500500@mail.nwmissouri.edu
  • Faculty/Staff/Misc. Email Address Example:  JDoe@nwmissouri.edu

Who do I contact if I have questions about my Northwest Email Account?

If you have questions, please contact the IT Help Desk at 660.562.1634 or email at helpdesk@nwmissouri.edu.  Email is not recommended where timeliness is a factor. 

Northwest Missouri State University currently provides email service to faculty, staff and misc. (organizational) accounts in-house on the Microsoft Exchange Server.  Faculty, staff and misc. accounts have 2 gigabytes of email space on the Exchange Server.  See the FAQs below for further details.


How do I login to Faculty, Staff Misc. Email (Web Outlook)?

Faculty, Staff, Misc. Email (Web Outlook) can be accessed online (https://email.nwmissouri.edu/owa) or click on the Facutly/Staff/Misc Email Login graphic to the right-hand side of the screen.

You can also set-up and use Microsoft Outlook on your campus-issued laptop computer rather than going out to the web.  Outlook is available on all campus-issued laptops and desktop computers and you are strongly encouraged to use this software.  

You will login to your Northwest email with your Northwest Network Account username and password.


How do I set up Microsoft Outlook on my campus-issued laptop?

If you set-up your email on Outlook, please do so the first time on campus (if at all possible) for ease of set-up.  Once set-up, you can use Outlook to receive your Northwest email on your campus-issued laptop without having to use a web browser and going out on the internet.  However, you will need a live wired or wireless connection to receive email through Outlook just as you would to get onto the internet.

  • Click on Start (typically a round Windows-logo button located in the lower corner of your computer screen)
  • Click on Outlook 2013 (located on the Start menu of your campus-issued laptop)
    • If this is the first time you are logging into Outlook a Wizard will launch.
    • If on-campus for setup and you are logged into the campus-issued laptop as yourself, you should not have to fill out any information, you will simply click the Next options and then Finish at the end.  Outlook will do all the work for you!
  • Outlook should open for you and you should see your Northwest email Inbox.  
    • If not, simply restart your computer and open Outlook again.
  • If you get into any difficulty during set-up, contact the Information Technology (ITHelp Desk at 660-562-1634 for help!

To setup Outlook to work successfully with Web Outlook on a non-univeristy provided computer running Windows from off-campus, please see these Outlook Set-Up Instructuions or see the "automatic" and "manual" Outlook set-up instructions at:  https://support.microsoft.com/en-us/kb/2758902

Note:  If you are using the manual Outlook set-up instructions at Microsoft, please select Exchange, not Pop or IMAP.   Your Microsoft Exchange Server is:  casarray.nwmissouri.edu and your Exchange Proxy Server is:  email.nwmissouri.edu


How do I change my Northwest Email password?

You cannot change your Northwest Email password through Outlook or Web Outlook (Faculty, Staff, Misc. Email). Your Northwest Network Account password is used for other accounts such as myNorthwest and Northwest Online and is kept in-sync with those other accounts for, among other reasons, convenience.  To change your Northwest Network Account password, please see the Managing Your Northwest Network Account Information or click on the Reset Password graphic to the right-hand side of the screen.


How do I set-up my Northwest Email on my Smartphone?

If you want to set up your Faculty, Staff, Misc. Email on your mobile phone, here is the information you need to know:

  • Look for Exchange (or ActiveSync) on your phone when setting up your email.
  • Select Exchange (or ActiveSync).
  • Your Proxy server for Exchange (or ActiveSync) is: email.nwmissouri.edu.
  • To receive email on your smart phone, you must log-in with your full Northwest email address (username@nwmissouri.edu) and current Northwest Network Account password.

Note: If you do not have the Exchange (or ActiveSync) option on your smart phone, please call the Information Technology (IT) Help Desk at 660.562.1634 for assistance.

Accessing your email settings on smart phones can vary depending on the operating system (OS) and phone model, so please view your phone’s instruction manual or its manufacturer’s web site instructions before attempting to set up your email on your smart phone.

Here is one example of where to find the Exchange (ActiveSync) account on an iPhone (also applicable for iPad and iPod touch):

  • Select Settings
  • Select Mail, Contacts, Calendars
  • Select Add Account
  • Select Microsoft Exchange
  • Enter your Northwest Network Account and server information in the displayed fields, typically these fields are: Email, Server, Username, Password and Domain (optional).
  • Your iOS device will now try to locate your Exchange Server
  • Choose which content you would like to synchronize: Mail, Contacts, and Calendars
  • Select Save when finished and your Northwest email should be set up on your smart phone

Note: To modify your exchange settings, select Settings, select Mail, Contacts, and Calendars, select your Exchange account and then select Account Info.

Here is another example with an Android smartphone (with built-in Android app):

  • Select Settings
  • Select Accounts
  • Select Add account
  • Select Email
  • Select Accounts
  • Type your Northwest Network Account email address and password where indicated
    • Example of Northwest email address for a student:  JDoe@nwmissouri.edu
    • Typically you will not be asked for the server name.  However, if you are asked type in email.nwmissouri.edu
  • Select Next
  • Select the Exchange option
    • You may receive a message about additional security features such as a Remote Secuity Adminsitration pop-up
  • Select OK to continue
  • Once the device verifies the server settings, the Account Options page will open.
    • Accept the defaults or select the options for how you want to receive and send your email
  • Select Next
    • You may need to scroll down to see Next
  • On the Set-up email page you can change the name of your account if you want
  • Select Done when finished

If the above examples do not help you set-up email on your smartphone successfully, go out to Google and research to see how to set-up your particular phone, call the IT Help Desk or stop by the Technology Support Assistant (TSADesk on the first floor of Owens Library for hands-on, in-person assistance.


Do I have personal file storage through my Northwest Email?

No, you do not have personal file storage in your email at this time.  However, you do have a Faculty, Staff or Misc. (organizational) network storage folder on Catbert with 2 gigabytes of storage to house your personal files.  See the following Network Storage self-help instructions for accessing your network storage folder.


Who do I contact if I have questions about my Northwest Email Account?

If you have questions, please contact the IT Help Desk at 660.562.1634 or email at helpdesk@nwmissouri.edu.  Email is not recommended where timeliness is a factor. 

The following self-help materials are provided to assist you with basic tasks within Outlook and Student Email.  If you cannot find the email task that you wish to accomplish among the materials below, please contact the Information Technology (IT) Help Desk at 660.562.1634 for assistance.  

You can also email the IT Help Desk with you questions or suggestions for additional email instructional guides at helpdesk@nwmissouri.edu.  Email is not recommended where timeliness is an issue.


Outlook Self-Help 

Quick Reference Guides 

The following 2010 Microsoft Office Quick Reference guides (http://www.customguide.com/computer-training/quick-references) are created by Custom Guide, Inc. (www.customguide.com) and are used by Client Computing with the permission of Custom Guide, Inc.

According to Custom Guide, the following printable quick references are yours to use, distribute, and share at Northwest Missouri State University for educational, not-for-profit purposes. Custom Guide materials may not be used, copied or distributed for commercial purposes. Custom Guide materials must also always be properly attributed to Custom Guide Inc. as the copyright holder.

Note: Custom Guide, Inc. provides a wide array of Microsoft Office and Windows training services and materials, including online training. If interested in other Custom Guide training, please see their web site at: http://www.customguide.com/.

Outlook 2013 "Step-by-Step" Guides

Outlook 2010 "Step-by-Step" Guides


Student Email Self-Help

Student Email "Step-by-Step" Guides