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Northwest Missouri State University


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Changing/Managing Your Northwest Network Account Password

The following Self Help materials provide "step-by-step" instructions on enrolling in and resetting your Northwest Network Account password through the Self-Service Password (SSP) Management system via the SSP Web Portal or using the SSP Windows Client software on your campus-issued laptop comptuer.  Additionally, directions are provided for resetting your password on a campus-owned desktop computer on the Northwest network.

Note:  If you have a campus-issued laptop computer that doesn't have the SSP Windows Client software on it and would like to have it installed on your campus-issued laptop, instructions are provided for downloading, extracting and installing the SSP Windows Client software on your laptop.

 

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Using the Self-Service Password Web Portal (Non-Campus Issued Computer)

To change/manage your Northwest Network Account password from non-University computing equipment, you will need to go to the self-service password web portal and enroll in the service.  The web portal is powered by Netwrix Corporation

You can also change your Northwest Network Account password via the self-service web portal using a campus-issued laptop, but the web portal will not change the password on the computer itself, instead it will just update your online services like email and myNorthwest.  

Note:  To change the password on your campus-issued computer, you will need to have the SSP Windows Client software installed on your campus-issued computer.  See the Download, Extract and Install the Self-Service Password instructions for installing the Netwrix Windows Client to your campus-issued laptop computer if interested. 

Web Portal Enrollment Directions:

To enroll using the self-service password management web portal with non-University computing equipment, please do the following:

Self Service Password Web Page

  • Click on the Enroll link within the Enroll area of the web page.

Web Portal Enroll Link

  • Enter your Northwest Network Account username and current password in the appropriate textboxes.
  • Click Next.

Self-Service Password Enroll Using the Web Portal

  • The "Enroll - Identity Verfication Questions" window will appear.
  • Select your security questions and type in the apprpriate answers to those security questions.
    • Answers must be at least 4 characters long.
  • Make sure you do have un-intentional spaces in your answers!  Intentional spaces are fine!
  • Click Next.

Self-Service Password Enroll in the Web Portal

  • The successful enrollment message will appear if you enrolled correctly.

Web Portal Enrollment Successful Message

  • Click the Home button to return to the self-service password management web portal home page
    • Once enrolled, you can return to this page at any time and reset your password or unlock your account if needed.

Note:  Once you have changed your password via the self-service password Reset feature,  your password will be good for 120 days.  If you decide you do not like the password you created, you will need to wait a full 24 hours before you can change your password.

Web Portal Reset Password Directions:

To reset your current Northwest Network Account password in the self-service password management web portal, please do the following:

  • Click the Reset link on the self-service password management web portal home page.

Web Portal Enroll Link

  • Enter your Northwest Network Account username in the "Enter Account" window.  
    • Examlpe:  s500500
  • Click the Next button.

Web Portal Reset Account Window

  • Enter the correct answers to your "Identity Verfication Questions" in the appropriate textboxes.
  • Click the Next button.

Web Portal Identity Verification Questions

  • Enter a new Northwest Network Account password in the appropriate provided field.
    • Your new password must meet Northwest password requirements.
      • Remember your new password must be 8 to 16 characters long and contain at least 1 capital letter, 1 lowercase letter and 1 number.
      • The password can not contain common words, sensitive numbers associated with your or your name.
      • The password must not be one you have had previously.
      • Other than the underscore symbol ( _ )  or hashtag/pound ( #) symbol, special characters are not recommended.
        • Do not use the underscore ( _ ) or hashtag/pound ( #) symbol at the end or beginning of your password or you will get an error message.
          • Example of an appropriate way to use the underscore symbol in a password:  Evergreen_1
      • Click the Proceed button.

Web Portal New Password

  • The successful password change message your appear.
    • The reset process may take a few minutes, so do not be concerned if you do not get this message right away, but must wait serveral minutes before it appears.  Do not attempt to close the window or restart your computer!

Web Port Successful Password Reset Message

  • Once you receive the succesful result message, click the Home button to return to the self-service password management homepage.
  • Your password has now been reset.

Note:  Once you have changed your password via the self-service password Reset feature,  your password will be good for 120 days. If you decide you do not like the password you created, you will need to wait a full 24 hours before you can change your password.

Reset Your Password Using Your Campus-issued Laptop Computer

To reset your password with the self-service password (SSP) management software you must first be enrolled in the self-service password management system.  See the Password Enrollment Process Using Your Northwest Network Computer menu iitem on this web page for more details about the SSP enrollment process.

Note:  These instructions are not applicable for non-University computing equipment.   

To reset a password or unlock an account using the self-service password management software from the Windows Client on a campus-issued laptop computer, please follow the instructions listed below or print out the following instructions (.pdf file):

  • Restart your computer, if you are logged in to your notebook computer.
  • When the Windows page appears, simultaneously press down the Ctrl, Alt and Delete keys on your keyboard.
    • Click the OK button to accept Northweas technology policies if that windows appears.
  • Click the Switch User button below the login textboxes.

Switch User button on the Login Screen

  • Click on “Click to reset Northwest password” icon.

Reset Password Self-Service Icon

  • Enter your Northwest Network Account username.
    • This is not your 919#, but is your assigned "S" number.
      • Example:  s500500
  • Click the Next button.

Enter Username Window

  • Enter a new Northwest Network Account password in the appropriate provided field.
    • Your new password must meet Northwest password requirements.
        • Remember your new password must be 8 to 16 characters long and contain at least 1 capital letter, 1 lowercase letter and 1 number.
        • The password can not contain common words, sensitive numbers associated with your or your name.
        • The password must not be one you have had previously.
        • Other than the underscore symbol ( _ ) and hashtag/poud ( #) symbol, special characters are not recommended.
          • Do not use special characters at the end or beginning of your password or you will get an error message.
            • Example of an appropriate way to use the underscore symbol in a password:  Evergreen_1
        • Confirm your new password by retyping it again in the appropriate field provide

Change Password Window

  • Click the Next button.
  • Enter the answers to your security questions in the appropriate textboxes.

Security Question Answers Window

  • Click the Finish button.
    • Resetting your Northwest Network Account password with the self-service password software from the SSP Windows Client will also update cached login information on the local computer.
      • Cached login information allows you to login to your campus-issued laptop computer away from campus and keep the login password on your campus-issued laptop computer the same as the password for your Northwest online accounts such as myNorthwest.

Note:  The resetting process could take several minutes, so do not be concerned if the window with your password questions stays up on the screen for a whiie.  If this happens, you can move your mouse, but cannot click on the buttons or exit the window.  Simply wait and the process will complete appropriately.

Additional Note:  Once you have changed your password via the self-service password Reset feature,  your password will be good for 120 days. If you decide you do not like the password you created, you will need to wait a full 24 hours before you can change your password.

Changing Your Password Without Using the Self-Service Password Software or SSP Web Portal

Changing Your Password without Using the Self-Service Password [Netwrix] Software or Web Portal (Only for Campus-issued Computers Connected to the Northwest Network)

If you are on campus and connected to the Northwest network with a campus-issued desktop computer or laptop (that does not have the self-service password [Netwrix] software installed on it; laptop computers issued prior to Fall 2015 will typically not have the software installed on them and desktop computers will not have the software at all) you can change your expired or expiring password by following the steps listed in this section. These instructions do NOT work off campus and do not work for non-campus-issued comptuers.  

Note:  If you are off-campus, you will need to use the steps within the Using the Self-Service Password Web Portal section listed below just as if you were using a non-campus-issued laptop to change your password, unless you have the self-service password [Netwrix] software installed on your campus-issued laptop computer. 

Expired or About to Expire Password 

If your password has expired or is about to expire and you would like to change it while you are connected to the Northwest Network with a campus-issued desktop or laptop computer that does not have the self-service password [Netwrix] software already installed on it, you can do so.

Expiring Password

  • Log into a Northwest computer that is currently connected to the Northwest network
  • You will then be prompted that your password is about to expire or has expired.
  • Click Yes to change your password when prompted
  • The Old Password textbox should already contain asterisks representing your current password
  • In the New Password textbox, type your new password 
    • Remember your new password must meet University password criteria for the Northwest Network Account password.
  • In the Confirm New Password textbox, type your new password again
  • Click the OK button
    • A message will appear stating your password has been changed.
  • Click OK

Password Not Expired

If your password has not expired and you would like to change it, perform the following steps.

  • Log into a Northwest computer that is currently connected to the Northwest network
  • Once you are at the desktop, simultaneously press Ctrl + Alt + Delete once
  • In the menu that appears, click on the Change a password... link
  • In the Old Password textbox, type your current password
  • In the New Password textbox, type your new password
    • Remember your new password must meet University password criteria for the Northwest Network Account password.
  • In the Confirm Password textbox, type your new password again
  • Click the OK button
    • A message will appear stating your password has been changed
  • Click OK

Download, Extract and Install the Self-Service Password Software (Only for Campus-issued Laptop Computers)

Downloading and installing the netwrix.zip software to your computer is only applicable for campus-issued laptop computers. It is not applicable for non-University computing equipment.

Note:  You only need to download, extract and install the Netwrix self-service password software if you are continuing to keep your pre-Fall 2015 Northwest-provided laptop computer. Campus-issued laptop computers received at the start of the Fall 2015 will already have the software installed on the computer.

Download Directions:

To download the Netwrix self-service password software onto your campus-issued laptop computer, choose a browser (Google Chrome, Microsoft Internet Explorer or Mozilla Firefox) and follow its particular download directions:

Google Chrome
  • Click on the netwrix.zip link.
    • If a message appears with the following message "Netwrix.zip is not commonly downloaded and could be dangeorus" do not worry.  
  • Click on the tiny arrow next to the Discard button and select Keep.

Google Chrome Zip File Download

  • Click on the Netwrix.zip file at the bottom of your screen and the zip file will open.

Google Chrome Download of a Zip File

  • Follow the directions for successfully extracting the software files from the zip file.  Those directions are listed below.

Microsoft Internet Explorer 

  • Click on the netwrix.zip link.
    • A message window should appear at the bottom of your screen asking you "Do yo want to open or save netwrix.zip (3.08 MB) fromnwmissouri.edu?"

Software Download IE

  • Click on the small black arrow next to the Save button.
  • Select Save As.
    • The Save As window will appear.

Save As Window IE

  • Select Desktop as the place your want to save the netwrix.zip file.
  • Click Save.

Save to Desktop

  • The zip file should automatically open.  
    • If not, simply open from your Desktop by double-clicking on the netwrix.zip file.
  • Once the netwrix.zip file has been successfully downloaded to your Desktop, follow the steps for extracting the software files from the zip file.  Those directions are listed below.

Mozilla Firefox

  • Click on the netwrix.zip link.
  • A windows will open that say's "You have chosen to open:" a zip file.
  • Click the round button next to Save File to select it.

Mozilla FireFox Save File Window

  • Click the OK button.
    • The netwrix.zip file will be downloaded to your Downloads folder.
  • Click on the netwrix.zip area of the pop-up window that appears on your screen.
    • Typically the pop up appears in the top right hand corner of your screen below the minimize, maxmize and close buttons of the browser.

Mozilla Firefox Download Pop-Up Window

  • The zip file should automatically open.  
    • If not, simply open from Downloads by double-clicking on the netwrix.zip file.
    • Once the netwrix.zip file has been successfully downloaded and opened, follow the steps for extracting the software files from the zip file.  Those directions are listed below.

Extraction Directions:

To extract the self-service password aoftware from the netwrix.zip file and install it to your campus-issued computer, please do the following:

  • Once the zip file as been saved to your Desktop and opened, click on Extract All files.

Extract All Files

  • Click the Browse button.

Browse Window

  • Select your Desktop as the location for the Netwrix folder.
  • Name the new folder Netwrix by typing the name in the textbox provided.
  • Click OK.

Make a Folder Window

  • Click Extract.
    • The files will be extracted to the folder you created on your Desktop.

Extract Files Window

  • The folder with the extracted files should automatically open.
    • If it does not, simply open the new folder (with the extracted zip files) from your Desktop.
  • Now you are ready to install the software.  See Install the Self-Service Password Software directions.

Install the Self-Service Password Software

Once you have downloaded and extracted the self-service password software files to the folder you created on your Desktop, you are ready to install the software.  

Note:  If you did not follow the download and extracting directions precisely and instead, chose Open instead of saving to a folder, you may get a security warning during the installation process.  If you get the following security warning window while trying to install (this warning will occur twice), you will need to click the Run button each time to continue the installation.  Here is what the security warning window looks like:

Security Warning Window

To install the self-service password software to your campus-issued computer, do the following:

  • Double click on the netwrix.bat file within the folder that you created.  
    • The nextrix.bat file is one of the files that your extracted from the netriw.zip and placed in the folder you created on your computer's Desktop.

Netwrix.bat File Image

  • The following black system window will appear.  Do not close it!

Black System Window

    • Restart your computer.
    • Log back into your computer with your Northwest Network 
username
       and 
password
    .
    • Your Northwest Network Account username is not your 919#.  It is your "S" number.  Example:  s500500
  • The self-service password enrollment process will automatically start once you log back into your notebook computer.  
    • To understand the self-service enrollment process using the sofware installed on your computer, please read "Password Enrollment Process Using Your Northwest Notebook Computer."

Password Enrollment Process Using Your Campus-issued Laptop Computer

Northwest laptop computers issued to students, faculty and staff starting in August 2015 should already have the self-service password (SSP) software installed on them.  When you picked up your campus-issued laptop and logged in for the first time, you would have been asked to create three security questions to assist you in changing your Northwest Network Account password.

If you picked up your Northwest laptop prior to August 2015, you may need to install the password-changing software.  See Down, Extract and Install the Self-Service Password Software.

Once you have downloaded and installed the SSP (Windows Client) software for passwords, you will log off your Northwest-issued computer and then log back on using your current Northwest Network Account username and password.  

Note:  Your Northwest Network Account username is your assigned "S" number if are a student.  It is not your 919#!  Example:  s500500.  To enroll in the self-service password management system, your Northwest Network Account password must also be current and not expired!  

The Northwest self-service password enrollment wizard will immediately launch once you log back into your campus-issued computer.  The initial enrollment process is mandatory! 

Once the enrollment wizard launches follow the steps below:

Note:  If you prefer a print off to follow rather than web directions, click on these instructions (.pdf file) for information on the initial login and enrollment process.

  • Select your security questions in the first two fields and provide the appropriate answers to those questions.
  • Confirm your answers in the appropriate fields provided.
    • The system will not allow you to bypass a question, so please fill out each question/answer field!
  • Click the Next button.

Northwest Self-Service Password Wizard 1

  • A third question field will appear.
    • Provide the appropriate answer to the 3rd question field.
  • Confirm your answer to the 3rd security question in the appropriate field provided.
  • Click the Finish button.

Northwest Self-Service Password Wizard 2

    • A login window will appear.
    • Enter your current Northwest Network Account
 username
      and
password
    in the User name and Password textboxes to finish the enrollent process.
    • The Northwest Network Account username is your "S" number.  Example:  s500500.  It is not your 919#!
  • Click the OK button.

Northwest Network Login Window

  • You will receive a "successful" enrollment message window if enrollment was successful.

Successful Self-Service Password Enrollment Window

  • If not, you will receive a failed enrollment message and will be prompted for your password.
    • If you received this message contact the Information Technology Help Desk at 660.562.1634.

Failed Enrollment Pop-Up

  • Once you have received the successful enrollment message, restart your computer.  
  • When you get ready to log back in, you will now notice below the Password login textbox that a Switch User button is now available to you.  The Switch User button allows you to access the Reset password tool using your computer.

Need Help or Have Questions?

If you need assistance with the self-service password management system or have questions about the system and its features, please contact the Information Technology (IT) Northwest Technology Service Center at 660.562.1634

Northwest Technology Service Center phone supports hours for the Fall and Spring trimesters are:

  • Monday - Thursday:  8 a.m. to 10 p.m.
  • Friday:  8 a.m. to 5 p.m.
  • Saturday:  11 a.m. to 4:45 p.m.
  • Sunday:  1 p.m. to 10 p.m.

When calling the Northwest Technology Service Center, if you receive a busy signal or now answer, wait 15 minutes and try calling again.  If  assistance is unavailable, please call back the next business day. See the Fall and Spring trimester business hours for guidance.

Note:  Hours vary during intercessions, summers and holdays.  Hours may also vary due to staff availability. (Password support is limited on Saturdays).

Besides calling the Northwest Technology Service Center, you can also email at helpdesk@nwmissouri.edu.  In your email message, please provide your contact information and a brief, but detailed description of your technology problem.

Note:  Email is not recommended for emergencies or for problems where timeliness is a factor.