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Northwest Missouri State University


Using Your Student Email (Office 365) & SkyDrive (Personal File Storage)

Student Email SkyDrive

Northwest Missouri State University students have email and personal file storage through Microsoft's cloud services.  In Office 365 (Student Email), students have 10 gig of email storage.  Students also have 7 gig file storage in their SkyDrive (personal file storage). To check out your Northwest Student Email and Skydrive account go to the following URL: https://www.outlook.com/mail.nwmissouri.edu.  Skydrive is accessed through your email.  However, students who had accounts created prior to July 2013, also have SkyDrive (Personal File Storage) accounts via Microsoft Skydrive's online service.  To view that SkyDrive account, which is a separate account from the one provided with your Student Email, go to the following URL: http://www.skydrive.com.

Note:  Email and personal file storage space is determined by Microsoft and subject to change.

FAQ for Outlook Live Email

Q1:  How do I change my Student Email (Office 365) password?

 Q2:  What password criteria are required to successfully change my Student Email (Office 365) password?

Q3:  What happens if I accidentally changed my password in Student Email (Office 365)?

Q4:  What do I do if I accidentally changed my password in my Student Email (Office 365)?

Q5:  How do I get on my Student Email (Office 365)?

Q6:  How do I use my SkyDrive (Personal File Storage)?

Q7:  How do I set up my mobile phone to access my Student Email (Office 365)?

Q8:  How do I set up Outlook to access my Student Email (Office 365)?

Q9:  What do I do if I have questions about Student Email (Office 365)?

Q10:  What is the Cloud?

Q11:  What is the difference between Cloud email and Office 365?

Q12:  Will Google Chrome work with Student Email (Office 365) and SkyDrive (Personal File Storage)?

Q13:  How will I email my professor or campus employer on my Student Email (Office 365)?

Q14:  How can I email someone at Northwest if I don't know their email address?

Q15:  How do I move email from my Student Email's (Office 365) Junk E-Mail folder to my Inbox?

Q16:  How do I delete Junk Email in my Student Email (Office 365)? 

Q17:  Do I have space for a personal web page on the Northwest network?

 


 

 

A1 - How do I change my Student Email (Office 365) Password? 
Please DO NOT change your Northwest network account password using Student Email (Office 365). Please go to the How to Change Passwords web page and use these directions.  You may have to wait 5 minutes for the change to take effect.

 


A2 - What password criteria are required to successfully change my Student Email (Office 365) password? 
Northwest network account passwords must be at least 8 characters and no more than 16 characters long.  Northwest network account passwords can NOT contain spaces.  Northwest network account passwords should include 4 criteria: 

  • Uppercase letter
  • Lowercase letter
  • Number
  • Special character (optional)

Note:  A special character is strongly encouraged.  Special characters that work best on the Northwest network include the underscore [ _ ], asterisk [ * ], exclamation [ ! ], period [ . ], at [ @ ], pound [ # ], dash [ - ] or dollar [ $ ] symbols.  Please do NOT use the percent [ % ] symbol. 

 


A3 - What happens if I accidentally changed my password in my Student Email (Office 365)? 
If you changed your Northwest network account password in Office 365, your other passwords for such things as myNorthwest and logging in to a campus networked computer to print a document will NOT be in sync with your Outlook Live account. 

 


A4 - What do I do if I accidentally changed my password in my Student Email (Office 365)?
Go to the How to Change Passwords web page and change your password again using these directions.  You can also go directly to the Internet Service Manager.

Note:  Be sure that you LOG OUT of your Outlook Live email account BEFORE changing your password again through the How to Change Passwords web page. 

 


A5 - How do I get on my Student Email (Office 365)? 
If you need help getting started getting onto your Student Email via Office 365, please see call the Information Technology Help Desk at 660.562.1634.

 


A6 - How do I use my SkyDrive (Personal File Storage)?
Students have personal file storage in their SkyDrive account within their email.  However, students who had accounts created prior to July 2013, also have SkyDrive (Personal File Storage) accounts available to them via Microsoft Skydrive's separate online service. To view that SkyDrive account, which is a separate account from the one provided with your Student Email, go to the following URL: http://www.skydrive.com.  If you need help using SkyDrive in your Student Email, call the Information Technology Help Desk at 660.562.1634.  If you need help with Microsoft's online Skydrive service, which is a separate service from the one provided within your email, please see the Windows Live SkyDrive help center and click on the link You decide who has access.

 


A7 - How do I set up my mobile phone to access my email?
As a student, unless you have ActiveSync you must be on your network to have both incoming and outgoing mail available to you on the Northwest campus.  Look for the Windows Live or Exchange option on your phone when setting up your email. If you have ActiveSync, the server is:  m.outlook.com

To receive email using Northwest's WIFI network, you must login with your full Northwest Network email address (username@mail.nwmissouri.edu) and current Northwest Network Account password. 

If you do not have ActiveSync, outgoing mail for students is blocked on Northwest's WIFI network.  If you want to use Northwest's WIFI network with your Outlook Live email and do not have ActiveSync, you will only be able to have incoming mail available to you.   You will need to use Pop3 and set your incoming Server settings to use SSL Security, and be on Port 110 or 995.  The server is pod51008.Outlook.com.

To set up your mobile phone to work with your email, please see the Mobile Phone Setup Wizard to select your phone and setup your phone. You can also view the Mobile Phones link on the Microsoft Outlook help center for other instructions.

 


 

 

A8 - How do I set up Outlook to access my Student Email (Office 365)?

Please be sure to do the initial setup of Outlook and Student Email (Office 365) wired (Ethernet cable) and not wireless.  Trying to configure Outlook to work with your Student Email (Office 365) may not be successful using wireless.  However, once properly configured, you should have no trouble using Outlook wirelessly.   

If you have a university-provided computer, you can set up Outlook to work successfully with your Student Email (Office 365) with these instructions. To set up Outlook to work successfully with your Student Email (Office 365) on a non-university provided computer, please see the Microsoft Outlook/Office 365 help page.

 

 



A9- What do I do if I have questions about Student Email (Office 365)?
If you have questions, please contact the Client Computing-Information Systems Help Desk at 660.562.1634.  You can also email the Help Desk at helpdesk@nwmissouri.edu

 


A10 - What is the Cloud?
The "Cloud" is a general term used by software service providers to describe online services provided by remote servers.  Office 365 is the term that Microsoft uses to refer to their "Cloud" email online service.  Other examples of "Clouds" include Google (Google Docs, Google+, etc.) and NetFlix.  

 


A11 - What is the difference between Cloud email and Office 365?
At Northwest Missouri State University, we have been using the terms Cloud Email and Office 365 interchangeably.  However, Office 365 is the better term to describe the student email system.

 


A12 - Will Google Chrome work with Student Email (Office 365) and SkyDrive (Personal File Storage)?
Google Chrome may work with Office 365 and SkyDrive, but problems have been reported, so there is no guarantee that Google Chrome will work with Office 365 all the time.  If you experience difficulty with Office 365 or SkyDrive when using Google Chrome, switch to another Internet service browser such as Internet Explorer 9 or 8, Mozilla Foxfire or Safari.

 


A13 - How will I email my professor or campus employer on my Student Email (Office 365)? 
Faculty and full-time staff have their email on the campus's Microsoft Exchange Server and thus, have a different email address than students.  Students have mail.nwmissouri.edu accounts and faculty/staff have nwmissouri.edu accounts. 

  • Student example:  s000000@mail.nwmissouri.edu
  • Faculty/Staff example:  JSmith@nwmissouri.edu

Note:  The university's "global address list" is available in Office 365 so that students may look up and email other Northwest students, faculty and staff without having to know the person's full email address.  See Q14 for how to use the Office 365 global address list.

 


A14 - How can I email someone at Northwest if I don't know their email address? 
Once you start a new email message in Office 365, you can simply click on the To: and Northwest's entire, scrollable "global address list" will appear.  You can also type a name (if you know the person's full name) in the To: textbox of your new mail message and click the Check Names icon.

 


A15 - How do I move email in my Student Email (Office 365) Junk E-Mail folder to my Inbox? 
Office 365 does a good job of targeting junk email and placing those items into the Junk E-Mail folder. However, occasionally email that you do want may find its way into the Junk E-Mail folder. Therefore, it is important to periodically check the Junk E-Mail folder to make sure you aren't missing mail that you do want to receive.  See these instructions on how to move email that had been placed in the Junk E-Mail folder back to your Inbox.

 


 

A16 - How do I Delete Junk Email in my Student Email (Office 365)?
To free up space in your Student Email account, periodically delete mail in your Junk Email folder.  See these instructions on how to delete junk email.


A17 - Do I have space for a personal web page on the Northwest network?
Yes, each student as space for their own personal web page on CATpages.  To learn more about CATpages, please see the CATpages web site.

 

 


 

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