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Northwest Missouri State University

Phone-in Support

About the Help Desk

The Information Technology (IT) Help Desk is a phone-in service provided by the Information Technology department to assist students, faculty and staff with computer and network-related problems.

What the Help Desk Provides

Phone Support is provided by the Information Technology (IT) Help Desk Team.

Support is provided for Microsoft Windows. Basic support is also provided for Microsoft Office Professional.

In addition, support is provided for Microsoft Outlook, CATPages, CatPAWS, and Microsoft Web-Based Outlook email on Windows or Mac computers.

Support is provided for MAC computers and iPads owned by the university for network connectivity and warranty repair.

The IT Help Desk also has information on training materials for software applications, covering such subjects such as MS Office (Word, PowerPoint, Excel and Access), and email.

The IT Help Desk will initiate repair only on computing equipment purchased from the IT department or approved by the IT department to purchase, computing equipment on Missouri purchasing contracts, printers manufactured by HP and Lexmark, as well as classroom projectors and document cameras in teacher stations.  IT does NOT repair special boards, modems, projectors, digitizers, scanners or personally owned equipment.

Hours of Availability

The IT Help Desk representatives are available Monday through Friday 8:00 a.m. to 5:00 p.m. to assist students, faculty and staff with university standardized software and hardware problems. Additional evening and weekend hours are also available during the Spring and Fall Trimesters: 5 p.m. to 10 p.m. Monday through Thursday, 11 a.m. to 4:45 p.m. on Saturday and 1 p.m. to 10 p.m. Sunday.

Note: Help Desk hours may vary during intercessions, summer and holidays. Help Desk service may also vary due to staff availability.

When calling the IT Help Desk, if you receive a busy signal or no answer, wait fifteen minutes and try calling again. If IT Help Desk assistance is unavailable, please call back the next working day and prior to 5 p.m.

To contact the IT Help Desk by phone call 660-562-1634. You can also email the Help Desk.