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Northwest Missouri State University

On-Site Support

What is On-Site Support?

On-Site Support refers to when a Client Computing Personal Computer Specialist or Technician will come to an office or classroom to initiate a repair to a university-provided desktop computer, printer, scanner, projector or ethernet port.

Note: University-provided hardware and software refers to hardware and software purchased and provided by Information Technology and does not include individual departmental hardware and software.

When is On-Site Support Provided?

The Client Computing Personal Computer Specialists and Technicians provide on-site support free of charge to faculty and staff for their university-owned desktop computer, printer, scanner or projector and connectivity to the Northwest network via university-owned cables, etc., within university offices and classrooms. Software support, however, is typically restricted to standardized university software.

On-site support for non-university provided desktop computers within faculty or staff offices is limited to configuration support only. A nominal fee will be charged for this service.

When is On-Site Support Not Provided?

All university-provided notebook or tablet computers are not subject to on-site support and must be taken to the Jon T. Rickman Electronic Campus Support Center (ECSC) for In-Person Support.

Support and/or repair for university-provided notebook or tablet computers is free of charge, except in cases of gross negligence.

Note: The Electronic Campus Support Center provides only software configuration support for non-university notebook or tablet computers, not hardware repair or software installation. A nominal fee will be charged for the configuration service.

A Word About Software

Software support for university-provided notebook computers will result in the formatting of the hard disk and the reloading of the standard software configuration.

Since Northwest owns the university-provided notebook computer and its software, the Electronic Campus Support Center reserves the right to format and reload the hard disk of a university provided notebook computer without the user's permission. Consequently, it is important that a user keep a backup of important personal files on an alternate storage device like a USB Flash/Jump drive or CD.

Need Assistance?

If you are experiencing problems with your university-provided desktop computer or network connection, or if you wish to have your non-university provided desktop computer or printer configured to the Northwest network contact the Client Computing-Information Technology Help Desk at 660-562-1634.