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Client Computing (CC) User Consultants are the Information Technology department's customer care specialists who manage the IT department's public area technology resources. The CC User Consultants supervise between 16 and 20 student staff who are employed as Technology Support Assistants (TSAs). TSAs work at the TSA Desk in B.D. Owens Library and in the Service Center of the Jon T. Rickman Electronic Campus Support Center (ECSC).
The CC User Consultants provide in-person technology support to students, faculty and staff in the CC Office in B.D. Owens Library. Within the library, the IT department provides a variety of technology resouces such as wireless and wired connectivity, group work stations with 52-inch monitors, desktop PCS and dual-boot Macs as well as, printers and scanners. The CC User Consultants can assist faculty, staff and students with these resources and with a wide array of technology issues, including assistance with standardized University software such as Microsoft Office and the Adobe Master Collection. The CC User Consultants are responsible for all IT department-approved technology training of faculty, staff and students, as well as, the creation of both online and printed IT department technology documentation, including Northwest's Technology Policy Guide. The CC User Consultants also handle myNorthwest, CatPAWS (Banner) and Northwest Network and Email password changes.
If you are experiencing a technology issue or a problem with your password(s), stop by the CC Office on the first floor of the library. For password problems, please bring picture ID with you, such as a current driver's license, Bearcat ID card or Passport. You can also contact the Information Technology (IT) Help Desk at 660-562-1634.
The CC Office is typically open for the majority of these hours with the exception of Saturday. The CC Office is closed on Saturdays. Consequently, password assistance is limited on Saturdays.
*In-person hours may vary during intercessions, summers, holidays and due to staff availablity.
The Jon T. Rickman Electronic Campus Support Center (ECSC), which is located on the corner across from the baseball field and Owens Library, provides in-person notebook support free of charge to students, faculty and staff who have been issued a univeristy-owned notebook computer or tablet.
The ECSC will provide limited support to students, faculty and staff who have a non-university provided notebook computer or other device and desire to have it connected to the Northwest wireless network.
A fee of $25 dollars may be charged for assistance in configuring a non-university provided notebook computer to the Northwest network.
Note: All university provided notebook computers and tablets must be brought into the ECSC for repair.
Note: Notebook computers brought in after 4:30 p.m. to the ECSC may not be serviced until the next working day. ECSC Hours may vary during intercessions, holidays and summer.
The Technology Support Assistants (TSA) are under the supervision of the Client Computing staff.
The IT department's TSA staff, under the direction of the Client Computing Team, are responsible for assisting Information Technology (IT) personel such as the CC User Consultants with supporting technology users in the library and at the ECSC. For more information please see the the IT department's Student Staff (TSA) web page.