In-Person Support

User Consultants

The Client Computing User Consultants manage the Client Computing general purpose labs.

Library at Northwest

The general purpose labs are located on the first and second floors of Owens Library and contain over 140 networked computers. The labs also contain ethernet ports for notebook computer usage, as well as, a wireless network.

The Client Computing User Consultants supervise between 17 and 25 student staff who are employed as Computer Lab Consultants in the general-purpose computer labs in Owens Library.

The Client Computing User Consultants provide in-person support to students, faculty and staff in the Client Computing Office on the first floor of Owens Library and in the Client Computing general-purpose computer labs on the first and second floors of Owens Library. The Client Computing User Consultants provide assistance with all standardized University software, including Adobe Photoshop and DreamWeaver.

The Client Computing User Consultants conduct non-credit, non-profit computer training courses for faculty, staff and students. Please see the Client Computing Training web page. The Client Computing User Consultants conduct Freshmen Computer Training sessions during Advantage Week at the start of each Fall trimester.

The Client Computing User Consultants are responsible for all Information Systems campus computing documentation, including the printed Computer User's Guide to the Electronic Campus. The Client Computing User Consultants also handle myNorthwest, CatPAWS (Banner) and PC/NT (email) password changes.

If you are experiencing a problem with your password(s), stop by the Client Computing User Consultant Office on the first floor of Owens Library. You will need to bring picture ID with you such as a current driver's license, Bearcat card or Passport. You can also contact the Client Computing-Information Systems Help Desk at 660-562-1634.

Client Computing Computer Lab Consultant Hours:

Monday - Thursday from 7:30 a.m. to 11:45 p.m.
Friday from 7:30 a.m. to 4:45 p.m.
Saturday from 11 a.m. to 4:45 p.m.
Sunday from 1 p.m. to 11:45 p.m.

Note: Listed are the hours these labs are open during the fall and spring trimesters. Hours vary during intercessions, holidays and summer.

Electronic Campus Support Center

The Electronic Campus Support Center (ECSC), which is located across from Owens Library in the former Armory building, provides in-person notebook support free of charge to students, faculty and staff who have been issued or are renting a univeristy-owned notebook computer or tablet.

The ECSC will provide limited notebook computer support to students, faculty and staff who have a non-university provided notebook computer and desire to have it properly configured to the Northwest network.

A fee of $25 dollars is charged for assistance in configuring a non-university provided notebook computer to the Northwest network.

Note: All university provided notebook computers and tablets must be brought into the ECSC for repair.

ECSC Hours

Monday - Friday from 8 a.m. to 4:45 p.m.

Note: Notebook computers brought in after 4:30 p.m. to the ECSC may not be serviced until the next working day. ECSC Hours may vary during intercessions, holidays and summer.

Student Computer Lab Consultants

The student Computer Lab Consultants are under the supervision of the Client Computing User Consultants.

The student computing staff are responsible for providing in-person support to students, faculty and staff for the Client Computing general-purpose computer lab software and hardware in Owens Library. For more information please see the Client Computing Student Staff web page.