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Northwest Missouri State University


In-Person Support

User Consultants

Library at NorthwestThe Client Computing User Consultants manage the Client Computing general purpose lab.

The general purpose lab is located on the first floor of Owens Library and contains 80 networked computers. The lab also contains ethernet ports for notebook computer usage, as well as, a wireless network.

The Client Computing User Consultants supervise between 16 and 20 student staff who are employed as Technology Support Assistants  in the general-purpose computer lab in Owens Library and in the service center of the ECSC.

The Client Computing User Consultants provide in-person support to students, faculty and staff in the Client Computing Office on the first floor of Owens Library and in the Client Computing general-purpose computer lab on the first floor of Owens Library. The Client Computing User Consultants provide assistance with all standardized University software, including Adobe Photoshop and DreamWeaver.

The Client Computing User Consultants conduct non-credit, non-profit computer training courses for faculty, staff and students. Please see the Client Computing Training web page. The Client Computing User Consultants conduct Freshmen Computer Policy Training sessions during Advantage Week at the start of each Fall trimester.

The Client Computing User Consultants are responsible for all Information Technology campus computing documentation, including the printed Computer User's Guide to the Electronic Campus. The Client Computing User Consultants also handle myNorthwest, CatPAWS (Banner) and Northwest Network and Email password changes.

If you are experiencing a problem with your password(s), stop by the Client Computing User Consultant Office on the first floor of Owens Library. You will need to bring picture ID with you, such as a current driver's license, Bearcat card or Passport. You can also contact the Client Computing-Information Technology Help Desk at 660-562-1634.

Client Computing Technology Support Assistant Hours:

  • Monday - Thursday from 8 a.m. to 11:45 p.m.
  • Friday from 8 a.m. to 4:45 p.m.
  • Saturday from 11 a.m. to 4:45 p.m.
  • Sunday from 1 p.m. to 11:45 p.m.

Note: Listed are the hours during the fall and spring trimesters. Hours vary during intercessions, holidays and summer.

 

Jon T. Rickman Electronic Campus Support Center

The Jon T. Rickman Electronic Campus Support Center (ECSC), which is located on the corner across from the baseball field and Owens Library, provides in-person notebook support free of charge to students, faculty and staff who have been issued a univeristy-owned notebook computer or tablet.

The ECSC will provide limited support to students, faculty and staff who have a non-university provided notebook computer or other device and desire to have it connected to the Northwest wireless network.

A fee of $25 dollars may be charged for assistance in configuring a non-university provided notebook computer to the Northwest network.

Note: All university provided notebook computers and tablets must be brought into the ECSC for repair.

 

ECSC Hours

  • Monday - Friday from 8 a.m. to 4:45 p.m.

Note: Notebook computers brought in after 4:30 p.m. to the ECSC may not be serviced until the next working day. ECSC Hours may vary during intercessions, holidays and summer.

Technology Support Assistants

The Technology Support Assistants (TSA) are under the supervision of the Client Computing staff.

The TSA staff are responsible for assisting Client Computing personel with supporting the Owens Library lab and ECSC operations. For more information please see the Client Computing Student Staff web page.