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The Client Computing Technology Support Assistants (TSA) are dedicated to providing in-person technolgy support to students, faculty and staff for all Information Technology (IT) department "public" technology resources within Owens Library. The TSA customer service desk is located on the first floor of Owens Library. The TSAs, who are under the direct supervision of the Client Computing User Consultants, are responsible for assisting library IT-users with campus standardized software, troubleshooting basic hardware and software problems, printing and scanning tasks, and helping to keep the IT-department's public technology resources (i.e. desktop computers, computing furniture, printing supplies, etc) within Owens Library secure and professionally maintained.
The Client Computing TSAs in the Jon T. Rickman Electronic Campus Support Center (ECSC) provide support free of charge to students for their university-owned notebook computer and connectivity to the Northwest network via university-owned cables, etc. Software support is restricted to standardized university software and typically entails loading the standardized university software onto a university owned notebook computer's hard drive. The TSAs work in conjunction with and provide assistance to the Information Technology professional staff at the ECSC.
See the TSA video entitled "TSA Delight": https://www.youtube.com/watch?v=vViWoWUPktE