The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.
Step 1. Learn: Read the overview of best practices for conducting business on the phone.
Step 2. Check your understanding of the concepts presented using a rubric applied to a case study
Step 3. Check Your Success: Complete the reflection activity, save and review with your supervisor or mentor for feedback and guidance.