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Northwest Missouri State University


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Your Customer

Employers have learned that customer service can make or break their business. Explore how to better satisfy customers which enhances your employer’s brand and success.

Step 1. Learn how to identify a customer’s “real” need, and explore creative ways to effectively deal with unhappy people through the linked document below.

Step 2. Practice: Read through the case study to see how you might apply your learning to a real case.

Step 3. Check Your Success: Explain how you can use customer service to resolve situations from a case study. Save and review the reflection activity with your supervisor or mentor for feedback and guidance.