![[ Key Quality Indicators ]](visionBanner.jpg)
The patrons of Owens Library
expect nine service features or quality attributes, which Owens has adopted as
"key quality indicators."
| For our Collections |
For our Routine
Tasks |
For our Service |
| Accessibility |
Accuracy |
Helpful |
| Currency |
Timeliness |
Informed |
| Good
Depth/Scope of Coverage |
|
Professional |
| |
|
Friendly |
Vision
Statement
Owens Library strives to exceed the
expectations of its patrons by selecting, obtaining, organizing, and making
available information and by teaching its patrons how to identify, locate,
retrieve, evaluate, and properly cite the information most pertinent and germane
to their needs as students, instructors, scholars, administrators, and life-long
learners. All activities are done in an effort to maximize the library's Key
Quality Indicators and in the most technologically progressive manner consistent
with available resources. Owens Library seeks to be an example to other libraries
and to other service providers.
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