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The Client Computing Technology Support Assistants (TSA) in Owens Library are dedicated to providing in-person support to students, faculty and staff in the Client Computing general-purpose computer lab, which is located on the first floor of Owens Library. The TSAs, who are under the direct supervision of the Client Computing User Consultants, are responsible for assisting lab patrons with the standardized lab software, troubleshooting basic hardware and software problems, maintaining the printing supplies within the labs, and helping to keep the labs professional and orderly.
The Client Computing TSAs in the Jon T. Rickman Electronic Campus Support Center (ECSC) provide support free of charge to students for their university-owned notebook computer and connectivity to the Northwest network via university-owned cables, etc. Software support is restricted to standardized university software and typically entails loading the standardized university software onto a university owned notebook computer's hard drive. The TSAs work in conjunction with and provide assistance to the Information Technology professional staff at the ECSC.